Why can I not get my refund back?

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

I'm sorry about what happened, if you got an email message that says you got declined for the refund, the best option that I can recommend here is to make an appeal to your request by replying to the email, you will need to explain to them the reason why you want to get a refund and why you should be eligible for it.

If you did not receive an email, please use this link to request a refund, https://support.xbox.com/en-US/forms/request-a-....

You can get the order number from this link, https://account.microsoft.com/billing/orders.

Keep in mind you aren't charged until 10days before release

Hello GoldenMan! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

Refunds can take from 1 to 5 business days to get back. If you are expecting a refund to your credit card, this can take longer, because your bank might take more time to process that refund.

Thank you Claus, it's been a bit more than 5 days, but I did however use a refund, so maybe it is going through a bank. Other than that, thanks!

Hello, Feysen. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

IMPORTANT: Refrain from sharing personal information, including email addresses, gamertags, order numbers, etc.
As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, I take this opportunity to let you know that Microsoft typically approves a refund if you meet the following criteria:

“Requests are made within 14 days of the purchase date
Requests are for games in which you haven’t accumulated a significant amount of play time”

Additionally, there are other factors that they take into account once they receive your refund request. As they mentioned in the same article, “be aware that submitting a request doesn’t guarantee a refund, especially if it doesn’t meet the above criteria.”

However, when a refund request is denied, you can appeal the decision by replying to the email Microsoft sent you. If you’re not able to reply, or you didn’t receive the email, you can try asking for a refund by submitting the form below:

https://support.xbox.com/forms/request-a-refund

You can obtain the order number for the purchase here:
https://account.microsoft.com/billing/orders

One more time, please be aware that submitting a refund request doesn't guarantee one, but I hope you can get a favorable resolution.

Regards,

Arturo.