Why can I not buy gamepass on my Xbox?

Yes, I have tried on both my Xbox and on the browser.

On the browser , I’m almost able to do it, but it keeps forcibly signing me out and forces me to try again from the start.

Hello, Brennon. Thanks for taking the time to reply. May I know if your Microsoft account has parental restrictions?

However, if your answer is negative, do you have this sign out issue even when you attempt to purchase the subscription on a different browser or device, or after opening a new incognito window on the browser?

Hello, Brennon. I'm Arturo, a community user like you, and I'll be glad to provide assistance with this today.

IMPORTANT: Refrain from sharing personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, could I know if you tried buying Game Pass from the web browser and not directly from the Xbox? Please click below to do it in that way:
https://www.xbox.com/xbox-game-pass?xr=shellnav

Let me know if you were able to purchase the subscription in that way, or if you encountered any other difficulty.

Regards,

Arturo.

But why, you can buy pc gamepass and you have odysseay there.....

Hi Matthew,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues purchasing Game Pass. To ensure that I can provide related information, kindly share the platform where you're playing. If you can provide the exact error message, that would be helpful as well.

Please try to purchase the subscription using a different browser such as Microsoft Edge while using InPrivate mode and see if you will get the same results.

https://www.xbox.com/en-US/xbox-game-pass#join

If you're still having issues regardless of browser and your cards and payment methods are working on different merchants, I would recommend that you contact Xbox support for your profile to be checked further. You may follow these steps:

Go to https://support.xbox.com/contact-us

Verify that you are within the support window listed under Contact hours.

Click "Contact Us."

Choose the item from the drop-down menu that best addresses your issue.

View the support articles that are offered on the page to see if they can address your issue. If you need more help, click See contact options.

Choose the option to "Chat online" or "Request a call" on the following screen, then fill in the required information.

You may use this chart as a guide when requesting a callback:

https://answers.microsoft.com/en-us/xbox/forum/...

Regards,

Alvaro