Why aren’t they giving me a refund?

The terms of getting a refund restrict the amount of time that you can play a game and still be eligible for a refund. If you had played the Story Mode less than 2 hours, and purchased it less than 14 days ago, you might have been eligible.

Next time read the requirements of the content that you purchase.

Hi AJ-05-02



Greetings!



Thank you for posting in Microsoft Community.





We understand that you need help with this concern. We will work together to achieve your desired resolution.





Here in Community, we don't seem to have a tool that can check order history or purchase history on your account, and for us to help you further with your concern please contact our accounts and billings department or live support online.

To contact live support, please follow the guide below:

1. 
   
   1. Please use this link: Contact us | Xbox Support
      
   2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      
      
   3. If not, please select the country/region it is showing and select the correct one among the list.
      
   4. Make sure to use to check the available contact times of the support.
      
   5. Select the "Contact Us" button
      
   6. Select the drop-down menu options that will match your concern.
      
   7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      
   8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      
   9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      

Sincerely



Microsoft Forum Moderator

안녕하세요,이 포럼은 Xbox Live 실시간 보상 문 에만 해당됩니다. 우리는 환불을 처리하지 않습니다. 도움을 받으 면 xbox 지원부에 문의해야합니다.

Hello GuessedBarley13,

This forum is for Xbox Live Rewards issues only. We do not handle refunds. You would have to contact xbox support (http://support.xbox.com/contact-us) for assistance.

I bought and xbox series s about 2 months ago. The whole time i’ve had it it has been a **** terrible. The controler already doesn’t work. It was never smashed or anything But just doesn’t turn on not with a cord or battery’s. Than the console doesn’t install games every second it says install stopped. Now it’s saying i need to free up space to be able to download a game. Do you want to know the **** issue what that. I have over 140 gb free. that’s the **** issue. Give me a damn refund.

First and foremost, this is a mostly community ran forum. Almost everyone who will reply to you here doesnt work for Microsoft and are simply fellow gamers.

That being said, you would have to go back to whatever retailer you bought it from if you want a refund for the system but im not sure they will take it back after two months.

If they dont take it back then your best option would be to go through the warranty process:

https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced