Why aren’t my use ports working I cleaned them and did a soft and hard reset but did not...

Hi Cloudy! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox console.

There could be an internal/physical issue with the ports of your console. In this case, I highly recommend you check your console's free warranty repair order through this link below:

https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced

If your console is already out of warranty, you can check the same link above for the out-of-warranty service options.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I did a soft reset first, and when that didn't work, I did a hard reset. I've reset it multiple times since then.

Hey there did you try a soft reset of the console?? Just to clean the cache...

What's a soft reset?

Hey there did you try a soft reset of the console?? Just to clean the cache...

yehp yehp

I did everything in terms of removing the wires placing them back, hard and soft reset, resetting cache, switching wifi's, still to no avail...