Why are v-buck not on account after I used the secondary code

Hello Lil! I'm Khaji, happy to help you today.

I'm sorry for what you're going through, I know how frustrating this can be.

I understand that you have redeemed the code and the v-buck does not appear. Please follow the following steps that may help you resolve this issue:

1. You have to keep in mind that sometimes the V-Bucks may take a while to appear. I advise you to restart the game and then console it.
2. If more than 48 hours have passed and you still cannot see your V-Bucks, I advise you to visit Epic Games support, please follow this link:

https://www.epicgames.com/help

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Best Regards, Khaji.

Hi, Skyler! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you lost your secondary V-bucks code.

When redeeming a Fortnite V-bucks card, you usually get the secondary redeemable code emailed to you. This code should arrive at the email address you associated with your Epic Games account.

If for some reason you are unable to locate the secondary code, please give this a try:

1) Sign in at https://www.epicgames.com/account/personal

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

2) Go to "Transactions" and then select "V-bucks Card Redemption" from the drop-down menu.

3) Doing this will allow you to see the V-bucks card you redeemed on your account, as well as its secondary code.

I hope this helps! please let me know if you have any further questions.
Best regards.

Hello Authur, my name is Khaji I am the independent advisor and I will be happy to help you today.

I'm sorry for what you are going through, I know how frustrating this can be. I understand that you have redeemed the code and the v-buck is not showing up. Please follow the steps below, which may help you resolve this issue:

1. You need to be aware that sometimes the v-bucks can take a while to appear. I advise you to restart the game and then restart the console.

2. If more than 48 hours have passed, and you still cannot see your V-Bucks, I advise you to visit Epic Games support, please follow this link:

https://www.epicgames.com/help

Note: This is a non-Microsoft website. The site appears to provide accurate and secure information. Beware of advertisements on the site that may advertise products often classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before deciding to download and install it.

Best regards, Khaji

My epic account and the xbox account were the same email address so with the help of epic support we changed the epic account email address so that will be able to redeem the two v-bucks!

After redeeming them i got the 25 character code i tried to put them in the xbox it says it is used by another account!

The epic support asked to get the xbox support to inform me to what account was the secondary code redeemed!

So that they can initiate a transfer!

Hi, Mark! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues with your V-bucks redemption.

When redeeming a Fortnite V-bucks card, you usually get the secondary redeemable code emailed to you. This code should arrive at the email address you associated with your Epic Games account.

If for some reason you are unable to locate the secondary code, please give this a try:

1) Sign in at https://www.epicgames.com/account/personal

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

2) Go to "Transactions" and then select "V-bucks Card Redemption" from the drop-down menu.

3) Doing this will allow you to see the V-bucks card you redeemed on your account, as well as its secondary code.

I hope this helps! please let me know if you have any further questions.
Best regards.