Why are threads getting locked when they aren't answered?

Chris Allen - Data Architect · Dec 30, 2014

Frequent locking of threads is the tool of a heavy-handed moderator. This seems particularly egregious given that they locked threads don't even have answers yet. What gives?

:)

ngocphi · Dec 30, 2014

I'm having issues in redeeming codes for Gears of War and Gears of War 3 when I bought GOW 4 Ultimate Edition Version.

Different error different problem

When you have issues it's best to actually create your own thread

And fyi those games are region locked

How 2 and judgement werent region locked

Except in three regions they aren't banned in other regions and even then 1 and 3 were conditional bans

auburnlaw · Dec 30, 2014

I got HACKED, took 3 months for you to get my money back, and after promising you could get my 450 Microsoft points back, you call today and say, "Sorry, we can't." REALLY???

Did you notice that they took down the thread I posted asking them, among other things, to explain why it was that they had to lock our accounts even though password security has been restored? So much for "being here to engage with the customers". Not
ONE of the support staff on here has responded to any thread I have started.

And, yeah, I'm seriously considering buying a PS3. It is a lot easier to take getting locked out of something your DON'T pay for than getting locked out of something that you have ALREADY PAID FOR when the reason you are being locked out is not your fault.

Misses Quinzel · Dec 31, 2014

Hey there, TubeLugs! Hopefully I can clear up what happens when threads are locked here on the support side of things.

There are several reasons why a thread would be locked. In the support forums, we lock them if they are not support questions, if they are older posts, or if we are trying to direct other users to a specific thread so that they post in there. Even if they
don't have an answer, the older posts especially have likely been resolved. Most times, before a Support agent locks a thread, we make a post explaining why it is locked. The general discussion forums can have locked threads for different reasons, though.

If you need assistance with a support issue, please do not hesitate to post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums.

girrafe07

I just noticed that several threads concerning this matter are now locked. Why lock a thread based on a verified answer when no answer has been provided?

Misses Quinzel

Hey there, TubeLugs! Hopefully I can clear up what happens when threads are locked here on the support side of things.

There are several reasons why a thread would be locked. In the support forums, we lock them if they are not support questions, if they are older posts, or if we are trying to direct other users to a specific thread so that they post in there. Even if they
don't have an answer, the older posts especially have likely been resolved. Most times, before a Support agent locks a thread, we make a post explaining why it is locked. The general discussion forums can have locked threads for different reasons, though.

If you need assistance with a support issue, please do not hesitate to post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums.

XA JJKILLERs

The Original Thread was locked WHY????????

The Question was NEVER Answered by 6 Different Moderators...came and Asked Stupid questions but Never Gave a Answer.

Please Answer the QUESTION

Don't Ask Anymore Questions Moderators...just ANSWER The Question..if you don't know don't Butt In..

On the XBOX Beta App it asks...To ENTER THE CODE FROM THE CONSOLE UPDATE SCREEN in order to SYNC your APP that is on the phone to the XBOX 360...

WE Want to know How to get the Code cause there is no UPDATE SCREEN...

264 more people are WAITING for this ANswer...Please..stop butting in IF you don't know how to answer...and don't LOCK the thread because we are inquiring and need HELP that you aren't Providing...

People are asking you questions because your question is lacking info what are your teying to do when this message pops up

FlySays

Why are you (xbox support) asking people to post new threads for help, when as far as i can see you aren't actually fixing the problem for this chap in this thread?

Have you actually fixed his problem yet? There are literally hundreds of the same issue around here. Why should we all start a new thread when there aren't any answers for existing reports of this issue?

Thank you.

(by the way, i've not made my own thread as to be honest, there doesn't seem to be a point

)

maxen

Just noticed my DISCUSSION about ignoring players has been locked AND I can't post a question asking why as a new thread. Why? (thats TWO questions, please answer BOTH or don't answer at all)

I didn't see this one when I replied earlier. I'm not sure which thread you're referring to but I locked several because they were discussing the same topics across several threads (i.e. it was an effort to consolidate discussions), and others were locked
because you were choosing to ignore valid answers and there's little point in keeping a Support thread open when that's the case.

Still happy to try to figure out why you're occasionally having issues posting to the forums if you want to provide some additional details, as mentioned in my last post.

Why are threads getting locked when they aren't answered?