Why are my specific dead zone settings on my elite series 2 not registering in game it’s...

Having the hair triggers set to the 3rd level on the new Series 2 Elite controller already makes it as responsive as can be so adjusting the dead zones doesn't apply as they're already maxed out.

Hello Danny Coggins,

Thank you for your contribution to the Microsoft community. Just a reminder, here on community, we are not able to check your controller further for the possible issue. What we can do here is provide you some troubleshooting steps for the issue and if don't work, it would be the best to contact our dedicated Xbox Live support so that they ca provide you further troubleshooting. They can also escalate this case to our dedicated higher team if necessary.

I understand that you’re experiencing issues with your Elite Series 2 controller and its dead zone settings not working consistently. Let’s troubleshoot this together!

Basing on the statement you provided above, here are some troubleshooting steps that you may try:

1. Calibrate the Controller:
   
   • Press and hold the Bind button on your Xbox console for three seconds until the Xbox button on the console starts flashing.
     
   • Wait for the controller and console to sync up.
     
   • Try using the controller again after this calibration process
     
2. Check Game Settings:
   
   • If the issue occurs in a specific game, check the game’s settings to see if there’s an option to adjust the controller’s dead zone. Some games allow you to customize dead zone settings within their own menus
     
3. Xbox Accessories App:
   
   • Open the Xbox Accessories app on your console.
     
   • Select the Elite Controller Series 2 or Xbox Adaptive Controller you wish to edit.
     
   • Choose to create a new profile or edit an existing profile.
     
   • Navigate to the stick settings (left stick or right stick).
     
   • Adjust the sensitivity and adjustment curve to fit your preferences
     
     If the issue still persists, please contact our Xbox Live support immediately.
     
     Please follow the steps below to reach out to our live support team:
     
     1. Please use this link: Contact us | Xbox Support
     2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
     3. If not, please select the country/region it is showing and select the correct one among the lists.
     4. Make sure to use to check the available contact times of the support.
     5. Select the "Contact Us" button
     6. Select the drop-down menu options that will match your concern.
     7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
     8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
     9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
     10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
     
     Hope I helped! Please do not hesitate to ask if you have further concerns. I will be waiting for you and I would be more than glad to assist you further.
     
     YanYannn
     Microsoft Community Moderator
     

Faulty controller now. The only workout around is some games let you change the dead zone. Unless its an elite controller. Serise 2 has a 1 year warranty, or if its a serise 1 or all together out of warranty you can set your own dead zones.

So the hair trigger lvl on my controller registers nothing no matter what I change it too on the app. the first and 2nd lvls if the trigger stop works fine. the third registers nothing no matter what I set the dead zones to. Is there anything I
can try before i exchange this for another one?

I'm having the exact same issue with my Elite 2 which arrived yesterday. Hair triggers do not work for either side. Have updated the firmware on the controller and when setting the triggers to hair trigger neither of them registers anything, even in the Xbox
accesories testing app. Very frustrating.

Hello O S, I am an independent advisor and I will be happy to help you today. My name is Khaji

Controller dead zone settings may vary between different games and platforms due to individual design preferences and development approaches. Although some games allow you to adjust the controller's dead zone, not all offer this option.

The controller dead zone can affect the sensitivity and response of the controls in a game. Some game developers may prefer to set a specific dead zone to ensure a balanced and consistent gaming experience for all players. Allowing universal dead zone adjustments could affect the original intent of the game design.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.