Why are my Redeemed Microsoft Rewards Points not adding up?

Discus and support Why are my Redeemed Microsoft Rewards Points not adding up? in XBoX on Windows to solve the problem; I want to purchase an Series S Xbox Game that costs $10.00. I want to do so using my Microsoft Rewards Points. First, I redeemed $10.00. Then, after... Discussion in 'XBoX on Windows' started by JohnShrek, Jan 5, 2022.

  1. JohnShrek
    JohnShrek Guest

    Why are my Redeemed Microsoft Rewards Points not adding up?


    I want to purchase an Series S Xbox Game that costs $10.00. I want to do so using my Microsoft Rewards Points. First, I redeemed $10.00. Then, after remembering that sale taxes are included, I redeemed another $5.00. Now, I go to my Xbox Store, where I place the game that I want to purchase. Then, I go to checkout. I am told that $10.00 is insufficient funds. What did they do to the $5.00? Was it removed or is it undetected? Please help. I should have a total of $15, but I am told that $10 is insufficient and am unable to purchase the game.

    What I've tried:

    Resetting the Console

    Checking my "Redeemed points status" which show approximately $15 on my Microsoft account but $10 on my Xbox store

    Waiting for my Redeemed Microsoft Rewards Points to update

    What do I need to do to make the redeemed points appear on the Xbox store?

    :)
     
    JohnShrek, Jan 5, 2022
    #1
  2. JohnShrek Win User

    Why are my Redeemed Microsoft Rewards Points not adding up?

    You are right. I accidentally purchased $5 in GEARS currency. Can I refund this?
  3. ngocphi Win User

    Why are my Redeemed Microsoft Rewards Points not adding up?

    You can check your balance at account.Microsoft.com

    Keep in mind the currency must be the same so if you are adding us account but adding cad currency that won't work
  4. Francia J. Win User

    Why are my Redeemed Microsoft Rewards Points not adding up?

    Hi JohnShrek, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Just a friendly reminder though that currently there is an Xbox Service Alert that Microsoft is aware of and already working on to get fixed.

    Here's the update from them: "We are aware that some users may be having issues with launching titles and completing purchases. Our engineers are on it! Please check here and on the status page for updates, http://xbox.com/status";

    Redeeming is also included.
  5. HomegrownSilky Win User

    Unable to buy xbox gift card with Microsoft Account balance.

    It is added directly to your microsoft/xbox account that redeemed the rewards points.
  6. Smwutches Win User

    why are my microsoft rewards points not adding up

    You would need to contaxt Microsoft Rewards support via the contact link at the bottom of the Rewards site.
Thema:

Why are my Redeemed Microsoft Rewards Points not adding up?

Loading...

  1. Why are my Redeemed Microsoft Rewards Points not adding up? - Similar Threads - Why are Redeemed

  2. why does the redeem robux disappears in 200 robux

    in XBoX Games and Apps
    why does the redeem robux disappears in 200 robux: where is the robux redeem button? d85d7642-7e69-4629-90de-870a3ac0cf0f

  3. Why didn't I get the items I bought myself when I entered the redeem code in Microsoft Redeems?

    in XBoX Games and Apps
    Why didn't I get the items I bought myself when I entered the redeem code in Microsoft Redeems?: I bought two Fortnite Pack codes, when I redeemed them, I went into Fortnite and got nothing from them. I waited until the morning to see if it would arrive, but nothing arrived on my account. In...

  4. Why can't I redeem this reward and where did it go?

    in XBoX on Windows
    Why can't I redeem this reward and where did it go?: I went to redeem a reward that I saw the other day for 200 robux for the game Roblox for about 3000 points but when I went to redeem it today it says that it's now 600 and that I need 6000 points...

  5. why i cant install a game after i just redeemed it

    in XBoX Accessibility
    why i cant install a game after i just redeemed it: I just bought a live key and redeemed it on the site and if i look on the mobile app it shows that i own it but when i look on my computer it only shows to play with gamepass and it doesnt show in...

  6. Why is the 200 robux redeem not available?

    in XBoX Accessibility
    Why is the 200 robux redeem not available?: I tried to redeem 200 robux, but I couldn't click the "REDEEM REWARD" button, and below it says, "This item is currently unavailable". Why? Is it temporary? bd4a9e1f-1350-46e9-9b9d-737f74199c8a

  7. Why is signing in and redeeming Minecraft so difficult?

    in XBoX Accessibility
    Why is signing in and redeeming Minecraft so difficult?: I bought Minecraft Bedrock edition ages ago (I can't remember the exact date but it was a few years before Java & Bedrock were sold together) and I wanted to try out Minecraft with RTX on my new...

  8. why does my point redeem keep saying "something went wrong" even when i have enough points...

    in XBoX Accessibility
    why does my point redeem keep saying "something went wrong" even when i have enough points...: I'm trying to redeem the 100 Robux gift card on the Xbox thing for PC (I'm on windows 11), yet i have more than enough points to get it. i already restarted my PC and im not redeeming through the...

  9. Why wont it let me redeem Java?

    in XBoX Games and Apps
    Why wont it let me redeem Java?: I had purchased Minecraft: Bedrock Edition before the option to purchase them both for the same price was an option. However, when I go to redeem Minecraft: Java Edition, it asks me to buy it....

  10. why does it not let me redeem my twitch cape?

    in XBoX Accessibility
    why does it not let me redeem my twitch cape?: When i redeem my twitch cape minecraft.net/redeem/ it would send me to outlook after i redeem it and it would give me this error:Session timed out Your session timed out for security reasons....