Why are my Dell Visor VR controllers marked as paired even though they're not?

pimp nan · Jan 22, 2023

I have a Dell Visor. For some reason, whenever I do the installation, it autoamtically says they're paired.

https://prnt.sc/SzYigCNyjMKS

It's worth mentioning that before this, the controllers were not unpairing from my computer. To fix this, I went to my device manager, Bluetooth and deleted them from there. But now they're marked as connected even though they're not. I can't get them to pair properly and it's relaly annoying because I feel like I had better alternatives to a VR headset.

https://prnt.sc/Ie4L2yDWcAEf - Controllers not ANYWHERE to be found on my Bluetooth settings.

:)

Miguel Molina O

give it a try to see if that fix the problem

pimp nan

I have already uninstalled the software.

I noticed as soon as I plug in my bluetooth chip it comes as connected. Maybe if I try a new bluetooth device it'll work?

pimp nan

This did not work. I tried it and when I launch the software, it instantly says they're both connected.

pimp nan

You don’t understand.

It says it’s paired on the app. But when I check my bluetooth it’s not there. Please check the photos I provided.

Miguel Molina O

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

please do the following:

1. Restart the controller. If it’s still not connect, try below step.

2. Alternative Motion Controller Pairing Method:

- Go to Windows Settings -> Devices -> Bluetooth -> Bluetooth & other devices tab

- Remove earlier paired controllers

https://supportkb.dell.com/img/ka02R00000089Z1Q...

- Identify Motion Controllers Left & Right from the List of devices

- Then pair the controllers.

- Both controllers should be connected now.

https://supportkb.dell.com/img/ka02R00000089Z1Q...

- Verify your controllers work properly:

1). Launch Mixed Reality Portal and enter the Cliff House.

2). Move your controllers and verify tracking, test buttons, and verify teleportation works.

Why are my Dell Visor VR controllers marked as paired even though they're not?