Why are my Dell Visor VR controllers marked as paired even though they're not?

give it a try to see if that fix the problem

I have already uninstalled the software.

I noticed as soon as I plug in my bluetooth chip it comes as connected. Maybe if I try a new bluetooth device it'll work?

This did not work. I tried it and when I launch the software, it instantly says they're both connected.

You don’t understand.

It says it’s paired on the app. But when I check my bluetooth it’s not there. Please check the photos I provided.

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

please do the following:

1. Restart the controller. If it’s still not connect, try below step.

2. Alternative Motion Controller Pairing Method:

- Go to Windows Settings -> Devices -> Bluetooth -> Bluetooth & other devices tab

- Remove earlier paired controllers

https://supportkb.dell.com/img/ka02R00000089Z1Q...

- Identify Motion Controllers Left & Right from the List of devices

- Then pair the controllers.

- Both controllers should be connected now.

https://supportkb.dell.com/img/ka02R00000089Z1Q...

- Verify your controllers work properly:

1). Launch Mixed Reality Portal and enter the Cliff House.

2). Move your controllers and verify tracking, test buttons, and verify teleportation works.