Why am I unable to install xbox game pass games on my pc to my hdd?

Starfield requires you use the SSD, so thst would be the first issue

Hi Usiaste,

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Thank you for understanding.

Kind regards,
Marrion

Hello Usiaste,

Welcome to Microsoft Xbox Community Forum. I understand that you’re having trouble installing Xbox Game Pass games on your HDD after upgrading your PC’s motherboard and operating system to Windows 11. The error code 0x80070002 that you’re seeing typically means that your PC can’t find the item you want. This could be due to a variety of reasons such as issues with the Xbox Live Core Services, problems with the Microsoft Store, or Windows Update being disabled.

Just to make sure, if you try to install the game to the SSD, it works fine, correct?

How about other data like documents, are you able to place or move them to your HDD?

Have you tried installing other games? How did it go? Did you get the same behavior when you try to install Starfield?



First, can you confirm that your HDD is properly connected and recognized by your PC? You can check this by going to "This PC" in File Explorer and seeing if your HDD is listed there. If it's not, you may need to check your connections or consult your motherboard's manual to ensure that it's properly installed.



Assuming your HDD is properly connected, it's possible that the Xbox Game Pass app is having trouble recognizing it as a valid installation location. One thing you can try is manually setting the installation location for the app. Here's how:

1. Open the Xbox app and click on your profile picture in the top right corner.

2. Select "Settings" from the dropdown menu.

3. Click on the "Storage" tab.

4. Under "New apps will save to," select your HDD from the dropdown menu.

5. Click "Apply" to save the changes.



If the app still isn't installing to your HDD after making this change, you can try resetting the app. Here's how:

1. Open the Start menu and search for "Apps & features."

2. Scroll down to the Xbox app and click on it.

3. Click on "Advanced options."

4. Scroll down to the "Reset" section and click "Reset."

5. Follow the prompts to reset the app.



If neither of these solutions work, it's possible that there's an issue with the Xbox Game Pass app itself. You can try uninstalling and reinstalling the app to see if that resolves the issue. Here's how:

1. Open the Start menu and search for "Apps & features."

2. Scroll down to the Xbox app and click on it.

3. Click on "Uninstall."

4. Once the app is uninstalled, go to the Microsoft Store and search for "Xbox Game Pass."

5. Click on "Install" to reinstall the app.

I hope this helps! Let me know how it goes.

Kind regards,
Marrion

Thank you, this is what I thought, however Xbox Support via live chat confirmed to me that this is not on PC game pass which is why I am unable to download it from the store for free. They said the game is only available "discounted" on Game Pass for PC. Which is not what my screenshots indicate and is false advertising.

I can confirm I'm having the exact same issue. I can install and play other Game Pass games, but am specifically unable to install Slay the Spire.

Interestingly enough the Xbox for PC app seems to think the game is already installed on my computer as it displays in my game list within the app (left hand navigation pane). Though, if I hit "Play" nothing happens.

I've restarted my PC.

I've uninstalled/reinstalled Xbox app.

I've tried clicking the "uninstall" option presented to me (since the app thinks it's already there).

None of these are working