Why am I still restricted from talking to anybody when my suspension has ended

There has been an issue with the enforcement site not showing ban extensions the only way to find out if you have additional bans is to Call MS support by phone and have them check your account. The can only say if you have additional bans and when they
end but not for what.

Its the first one I guess. It says purchasing is restricted. Anybody knows why is that? Its a problem on their end, right?

There could be a few causes, sometimes the console just needs to be refreshed by holding down the power button for 30 seconds while its on, and powered back on. Other times a reputation check can fix this (instructions here https://support.xbox.com/en-US/xbox-one/xbox-live/cant-send-messages
). But to see if there is anything currently in place I would suggest either reviewing your history of enforcements here https://enforcement.xbox.com/en-US/enforcement/showenforcementhistory
or calling xbox support. While they cannot answer particular questions about the suspensions they should be able to see if one is at least in place. You can get the number here for your area http://support.xbox.com/contact-us?isChatCallAvailable=false
.

You should first check and make sure that your suspension is over and did not get a extension added to it. To do this go to
https://enforcement.xbox.com/en-US sign in and click on the orange hammer in the top left. This will take you to your enforcement history page. If your suspension got an extension you can file a case review.

To see how to file a case review check out this video: https://www.youtube.com/watch?v=yw9TS59yUDQ&t=13s

If your suspension really should be over then doing steps below usually fixes this issue.

Go to your settings, under account select remove account then select to remove your account. (Make sure you know your email and password before doing this).

Once you have done this open your guild menu, scroll down to the settings gear icon, scroll over, DO NOT click all settings instead scroll down and select restart console. (Its very important to restart your console this way. If you press the power button
on the front of your console, it will only but your Xbox into a sleep mode and not do a full reboot).

Once your console has rebooted go ahead and add back the account to the console, and you should be able to access the features that were previous suspended.

Hope this Helps, Happy Gaming!!!

Okay thanks, but is their a reason why I’m still limited while playing ? I can’t talk on mic or hear anybody talking, it pretty much still has me suspended but the time limit is Over.