Why am I still considered a child account ?

Discus and support Why am I still considered a child account ? in XBoX Accessibility to solve the problem; I put my actual birthday into my Xbox 4 years ago when I was 17 , it’s been 4 years ….. I’m still a child . Whenever I try to get in contact with... Discussion in 'XBoX Accessibility' started by KobeNovin, Nov 8, 2021.

  1. KobeNovin
    KobeNovin Guest

    Why am I still considered a child account ?


    I put my actual birthday into my Xbox 4 years ago when I was 17 , it’s been 4 years ….. I’m still a child . Whenever I try to get in contact with someone about this they say they can’t help me . Why is it so difficult for me to play your console . There’s no auto update for when the kid turns 18 . You can already see that I was under age . That’s bs I want answers but yet I can’t seem to get them .

    :)
     
    KobeNovin, Nov 8, 2021
    #1
  2. HomegrownSilky Win User

    Why am I still considered a child account ?

    You have to promote the account to an adult one yourself.


    [​IMG]
  3. SammyVS Win User

    Why am I still considered a child account ?

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    If you are trying to change your account privacy settings but are unable to access the privacy page, the instructions on this link may help.

    https://support.xbox.com/en-us/help/family-onli...
  4. Jacyintha Win User

    Why am I still a child account?

    You must set an age when the account is created. This age is either manually entered or can be pulled from a registered email.

    You could check http://account.live.com to see what age is attached to the email address. This may or may not accurately reflect the xbox account though.

    As far as I know, there is no direct location to look up the age tied to the gamertag.
  5. HassanB Win User

    Why am I still a child account?

    Hello,

    The reason why you're still a "child" is because you haven't promoted your account from a child to an adult. In order to do this you will need to visit this page
    here.

    Please Note: You will need access to the parental information on the account in order to be able to promote the account.

    Microsoft doesn't have a support e-mail in regards to Xbox LIVE issues (they used to but no longer). The only area that has any sort of support tickets is the Microsoft Account Team. Xbox Support utilizes these forums, Microsoft chat support, phone support
    as well as twitter. All of these options are available here.
  6. ngocphi Win User

    Why am I still a child account?

    Once set an age of an account cannot be changed you must wait
Thema:

Why am I still considered a child account ?

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