Why am I still banned

According to my communications ban that I got 2 weeks ago, it said that I would be unbanned last night at 8pm UK time so I thought ok after an hour past it still was saying I was banned I couldn’t send messages still and I couldn’t speak in parties either.
But when I go onto my account through xbox support it says that my ban has been lifted, there is no highlighted suspension it just has the little orange hammer symbol still and it says all of your previous suspension are listed hear. When I was banned I couldn’t
play games that required multiplayer access but now I can and i also couldn’t have my account in parties but now I can. Why am I still banned Microsoft???

:)

 

why am i still banned

First of all, you may want to check, you might have done something wrong without knowing it.

For example, some very silly people might report you for your name.

 

why am i still banned

im wanting to know why im still banned from playing halo reach when we and brac12207 have done nothing wrong NOTHING WRONG and its going on five days now and im getting the run around about it all that we wanna do is play a video game that
is not to much to ask i shouldnt have to go through this when i just want to play a video game we cant earn credits on our xbox or our accounts this is getting old when we have done nothing i want this resolved asap

 

First check the enforcement site to verify that all suspensions are really over: https://enforcement.xbox.com/

If all suspensions are expired, and you are therefore clear, try the following steps:

1. Remove your account from the Xbox.
2. Give your Xbox a power cycle.
3. Add your account back into the Xbox.
4. Attempt to use the social features now.

There has also been an issue were additional bans are not showing up on the enforcement site and the only way to find out if extensions have been added is to call support by phone and they can tell you if you still have a ban and when it will end. They
will not be able to tell you why.