Why am I not seeing downloads/purchases?

Discus and support Why am I not seeing downloads/purchases? in XBoX Games and Apps to solve the problem; We purchased Minecraft Starter Pack for our Xbox Series S. It isn't appearing in our games or downloads. Nothing is installing. This is the second time... Discussion in 'XBoX Games and Apps' started by AmyFandrei, Jan 14, 2022.

  1. AmyFandrei
    AmyFandrei Guest

    Why am I not seeing downloads/purchases?


    We purchased Minecraft Starter Pack for our Xbox Series S. It isn't appearing in our games or downloads. Nothing is installing. This is the second time this has happened. The other purchase was Jumanji. Why does this keep happening and how do we fix it? Storage is not an issue. We have a 1TB external drive and storage is only 30% full.

    :)
     
    AmyFandrei, Jan 14, 2022
    #1
  2. HomegrownSilky Win User

    Why am I not seeing downloads/purchases?

    From where did you make the purchase? Are you signed in to the account that made the purchases? Do they not show up in the ready to install section of your Xbox? Do they show up in your accounts purchase history?
  3. AmyFandrei Win User

    Why am I not seeing downloads/purchases?

    I feel silly! Something you said gave me an idea of where else to look and I found them. Thank you for replying!
  4. MarvinaPerez Win User

    Why am I unable to download a game that I have purchased?

    Hello Tristan,my name is Marvina, I will be happy to help you.

    I understand your frustration. If you purchased a game and it is later removed from the store, you should still be able to download and play it.

    However, there are a few reasons why this might not be possible.

    One possibility is that the game has been removed from the store for legal reasons. In this case, Microsoft may not be able to provide you with further access to the game.

    Another possibility is that there is a problem with your Microsoft account. Make sure your account is up to date and there are no issues with your Xbox Live Gold or Game Pass subscription.

    You can also try restarting your Xbox console and router. Sometimes this can fix download issues.

    If you want other information options I will leave you the link.

    Source: https://support.xbox.com/help/games...game-or-app-installation-problems-on-xbox-one

    These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

    Sincerely,
    Marvina.
  5. HomegrownSilky Win User

    Why am I unable to download a game that I have purchased?

    Can you still see the game in your purchase history? If you do, you should be able to click and download it from there even if the game has been delisted.
  6. Tristan Tremblay Win User

    Why am I unable to download a game that I have purchased?

    Ah, I see. Then most likely it's because of legal reasons, since my Microsoft account is fine. I tried downloading it from my PC via the Xbox app, but it wouldn't let me.

    It's still rather disappointing since I basically no longer own that game and will get nothing back from it.
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Why am I not seeing downloads/purchases?

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