Why am i not recieving any communication with the enforcement team

"If you still have questions, you can file a Case Review through your Enforcement History and receive a response from an enforcement agent, who will conduct a thorough investigation and explain why the suspension occurred.", I was banned initially for a
communication problem, resulting in a communication suspension. Then during that in which I cannot send messages, I received another ban, also for a communication issue, except this time I was banned from playing online multiplayer completely. Erm, what? You
ban me from communicating for a certain issue, then ban me again for the same issue, except my xbox is now completely irrelevant (literally just play destiny and overwatch which I need online stuff for)? I submitted a case review, which ended up saying "decision
upheld", with out any communication at all, and when I click on decision upheld (to look at why) it says that ive "found a glitch in the system, please try again later". Refer to my previous quote from the support page "receive a response from an enforcement
agent, who will conduct a thorough investigation and explain why the suspension occurred" which definitely hasn't happened. No "support" options have helped me at all so far, so this is the last option

:)

 

ban not lifted

I received (wrongly) a communication ban which I sucessfully got overturned on review. I received an email last saturday morning at 5am approx to tell me that the ban was overturned. I am still banned 5 days later and have wasted my time with the so called
xbox support team. Why has my ban not been lifted even though i successfully had it reviewed? What comeback do I have? Why are the support team not able to have ANY communication with the enforcement team? This needs sorting

 

Appeal for my suspension

I would like to talk with the Enforcement Team. I was suspended this morning on communications on Xbox because I was recieving messages from a player that was sending negative comments on the way I was playing which provoked me to get inappropriate even
though I was calm at the beginning which lead me to be suspend which was unnecessary and unfair.

 

I just want an elaboration on why my punishment was so severe

 

Okay so ive managed to get rid of the glitch and still there is nothing there that helps, the enforcement comments are some copy and pasted bs from whatever manual they are reading from and still doesn't say why ive been banned from multiplayer for a message
with swear words in it that someone couldn't take without crying, ive been banned the day bf1 is released, iw beta is released and the week off I have from college!!!!!! what a coincidence huh?