Why am I not getting the rewards I Redeemed from Game pass

Kerrigan Goyer · Jun 25, 2024 at 5:43 PM

I Redeemed 3 different coin packs with my game pass points and never received them. I didn't get an email with a code or a text I was not given anything to redeem them but used my game pass points.

:)

- AJ -

Hi, X_ Kerrigan! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues locating your rewards.

• If you don't mind, could you check if the coin packs you redeemed are showing on your Microsoft Rewards order history? You can use the following link to get there: https://rewards.bing.com/redeem/orderhistory

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If they are, you can use the "Get code" button to see their redeemable codes, or the "Resend" button to have the order's confirmation email sent to you. Please note that depending on your locale and selected language, the "Get code" button might say "Order details" or "View details" instead. Clicking on either of these would work just the same. If you don't see these buttons on your order history, it's likely your order is still being processed.

• Do keep in mind the redemption of your points can take up to 24 hours to be fully processed. If after 24 hours you don't receive a confirmation email or you are unable to locate the codes/orders in your Rewards Order History, it would be best to contact Microsoft Rewards Support by using the "Contact Microsoft Rewards support" button at the bottom of the Rewards dashboard.

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Due to the nature of your query, I find it important to offer a friendly reminder that this is a public forum and personal information should not be posted here. Please make sure not to accidentally reveal any personal information in the form of text, pictures, or other media.

Please feel free to reach out if you have any further questions, I'd be happy to help.
Best regards.

- AJ -

Hi, Kerrigan! Thank you for your reply.
The order confirmation email can take up to 24 hours to be delivered, so if you just redeemed your points, I'd say there's nothing to worry about.

Could you try scrolling to the right side of your order history? The "Get Code" and "Resend" buttons I mentioned in my previous reply can also be seen and used on the mobile version of your order history.

Alternatively, please try checking your order history on a desktop browser instead.

Best regards.
- AJ

Kerrigan Goyer

They are there but I never received an email for it and never received the coins

Rostom L

Hi Steve!

Just to confirm, this is about auto-redeeming your Microsoft Rewards for Game Pass subscription, correct?

I believe that the game pass offer is no longer available from the list of rewards to redeem. That most likely the reason why there's no option for auto-redeem.

To inquire about the availability of game pass from the rewards section, you may directly reach out the Microsoft Rewards team here https://go.microsoft.com/fwlink/p/?LinkID=823675

david.foster

What is XBOX and why do I need one? I am not buying anything. I went to Microsoft rewards page and redeemed

Xbox Game Pass Ultimate - 3 months
How do I use it?

Why am I not getting the rewards I Redeemed from Game pass