why am i not able to play digitally purchased games bought from my old xbox to my new

Discus and support why am i not able to play digitally purchased games bought from my old xbox to my new in XBoX Games and Apps to solve the problem; i have previously purchased tom clancys rainbow six seige on my old gen xbox but after buying a new gen xbox and trying to play it, it is saying that i... Discussion in 'XBoX Games and Apps' started by Jml66, Aug 27, 2023.

  1. Jml66
    Jml66 Guest

    why am i not able to play digitally purchased games bought from my old xbox to my new


    i have previously purchased tom clancys rainbow six seige on my old gen xbox but after buying a new gen xbox and trying to play it, it is saying that i dont own this game. this has also happened to other games such as gta v. ( i am using the same account as the account i purchased it on)

    :)
     
    Jml66, Aug 27, 2023
    #1
  2. Jml66 Win User

    why am i not able to play digitally purchased games bought from my old xbox to my new

    the game was purchased on an xbox one s. it is just the standard edition of tom clancys rainbow six seige. and i have tried searching for the game but says i have to purchase it
  3. Tomm_A Win User

    why am i not able to play digitally purchased games bought from my old xbox to my new

    Hello Jml66,

    Thank you for your prompt response.

    We have found an announcement coming from the game developer support team that this game is experiencing issues including the issue you are describing. You have nothing to do in your end and let us wait for the fix. You can find the information here: Ubisoft Help - Official Account & Game Support

    Thank you for your patience and understanding.

    Sincerely,

  4. Tomm_A Win User

    why am i not able to play digitally purchased games bought from my old xbox to my new

    Hello Jml66,

    Greetings!



    Thank you for posting in Microsoft Community.

    Based on the description, you are having issue playing the game in your new console that was digitally purchased from an old device. Let us check and see on what we can do to help resolve your concern in a timely manner.

    We would like to ask few questions to help us isolate the issue further.

    1. What type of console was the game originally purchased and installed?

    2. What is the exact edition of the game that was purchased and played on your old console?

    3. Have you tried searching the game from Microsoft Store and play the game?

    For the meantime, you can play games you purchased digitally through the Microsoft Store. Here is how:

    • On any Xbox console, sign in using your Microsoft account, and then connect to the Xbox network.
    • Go to My games & apps > Games.
    • Find the game you want to play. If the game is not yet installed, highlight the game title, press the Menu button, and then select Install.
    • When the game is installed, select the game from your collection, and then select Play.

    For your reference, see:


    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,

  5. Eric Klee Win User

    I bought the vault edition upgrade for mw3 and it’s not working

    I got the game by sharing with a different Xbox (which only works with digital games). The game was purchased digitally on a separate account and Xbox but I am able to play it on my account and Xbox from game sharing. Is that why my digital vault edition upgrade won’t work?
  6. WUIJIBOBO Win User

    Xbox One Backwards Compatibility

    Just bought the Xbox One S All-Digital Edition, which does not have a disc drive.

    I have a few games that i installed from disc to my Xbox 360, can i now download these onto my new Xbox One, rather than re-purchase them?
    I'm not sure you'd be able to play those old 360 titles on your All-Digital Edition Xbox One, unless you own a digital licence for a game, I think it uses the disc to prove ownership.
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why am i not able to play digitally purchased games bought from my old xbox to my new

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