Why am I missing purchases from my account?

Discus and support Why am I missing purchases from my account? in XBoX Games and Apps to solve the problem; I went to play fallout 4 and for some reason it says that I need to purchase the game. I bought the game back when it was released in 2015 and now its... Discussion in 'XBoX Games and Apps' started by CyberRoninX, Jul 5, 2022.

  1. CyberRoninX
    CyberRoninX Guest

    Why am I missing purchases from my account?


    I went to play fallout 4 and for some reason it says that I need to purchase the game. I bought the game back when it was released in 2015 and now its no longer purchased content on my account. The only way I can play is on game pass. I would like to know why my purchased content is missing? Has anyone else had this issue?

    :)
     
    CyberRoninX, Jul 5, 2022
    #1
  2. ShaelUtah Win User

    Game has been removed from my library

    You miss understand, I am asking why Microsoft has removed my game from purchase history and library? I am using the account I purchased it with.
  3. HomegrownSilky Win User

    Why am I missing purchases from my account?

    Have you searched your purchase history for proof of your purchase?
  4. Francia J. Win User

    Why am i missing money from my account balance

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    Your subscription may have auto-renewed. Please sign in to https://account.microsoft.com/services to check your subscription history to check and validate.
  5. R3DEFIN3D RBZ Win User

    Missing ready to install games

    I am having the same issue - I only have one account and no developers account. On my Xbox One X, I am missing all the digital games I purchased but never installed is missing. When I sign in to my Microsoft account online, all my games are there, but when
    I tried installing it from my computer to my Xbox, it does nothing. Any help would be great.
  6. Kenshiro3 Win User

    Purchases Disappearing from Billing/Purchase History. Effecting Rewards Stats.

    That is what I am telling you. It is my rewards.xbox.com accounts screwed up purchase stats that tipped me off to the fact that almost all of my purchase history from the past year is missing in my billing.microsoft.com account. My rewards account's stats
    are not reflecting/recording my purchases from the past 3 at months (at least) even though I received credit and points for them in the offers. Not only that but it is losing purchases that it ALREADY credited. First it was at 62 purchases. The next month
    it was at 48. NOW it is at 47. I am Also aware that billing.microsoft.com only keeps record of the past year. However THAT is the problem... my purchase history there for the past year is missing almost ALL of my purchases from the past year. However oddly
    enough my Xbox.com Purchase History is complete and intact unlike rewards.xbox,com & billing.microsoft.com. So some error on both rewards.xbox.com & billing.microsoft.com has CLEARLY fouled up in your Database on both of those sites. My guess is due to the
    fact that one receives its data & stats from the other.
Thema:

Why am I missing purchases from my account?

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