Why am I getting high ping on my new Xbox Series X?

Hello JohnnyBailey,

Thank you for reaching out to us about your issue!

It is possible that because you have a new console on your network, you may have to adjust some settings with your router. Is Ark: Survival the only game that's giving you these issues on your Xbox Series X and have you tried running a network test on your console? I would start there. If you find that you are indeed experiencing NAT issues after the network test, you can follow the steps located in the guide below to try and resolve these issues:

Troubleshoot NAT errors and multiplayer game issues | Xbox Support

Alternatively, you may be able to find support by reaching out to your internet service provider (ISP).

I am having a the same issues. Although my ping spikes aren't as significantly high as yours. I have the best Internet coverage available that Xfinity has to offer. The more this becomes an issue for me the more I am considering to switch my console from a Xbox Series S to an X. My question is will this solve anything?

Hello,

After running the Network Stats test on my xbox 360, I always get a ping of 170 -180 every time. My upload is about .8 and download around 13-15 mbs. I Am connecting using the Xbox N wireless adaptor.

However, my wireless laptop and PC are having no issues with high ping at all, tested just now I get 31 ms - Download speed 14 Mbps / upload 0.74 mbps.

I plugged my xbox 360 directly to the router via cable, but still get a ping on 170+. So it doesn't appear to be a router/internet issue, but rather with the xbox hardware, or is the server I am pinging in the west coast US?

I regularly get disconnected from XBL when playing games / using Netflix. So can anyone explain why I am getting very high ping only on my xbox 360 (white one

) and how to fix it. I've tried reducing the firewall level in my routerm but no joy.

Thanks.

Have the same problem on x box one latency between 200 and 300

Hi Verified✔️T_Law, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can use your device IP on the DMZ of your Router.

There are great guides online*:

https://www.windowscentral.com/xbox-one-dmz-guide

https://www.ubisoft.com/help/connec...article/setting-up-dmz-for-xbox-one/000061024

There is also this complete guide about NAT errors and configuration on the Xbox website, I recommend it:

https://support.xbox.com/help/hardware-network/connect-network/xbox-one-nat-error

----------------------------------------
Setting the DMZ
----------------------------------------

----------------------------------------
A) On your Router
----------------------------------------
1. Make sure to use the ethernet cable connection, it is more reliable than the Wi-Fi one. (If possible)

2. You then, have to assign a static (fixed) IP for your Xbox console on your router, which will enable you to do the next steps

3. Turn on DMZ under the IP you selected for your Xbox Console.

4. Turn on UPnP on your router

By doing that, you'll pretty much have an open and direct connection to the game servers.

----------------------------------------
B) On the Xbox Console
----------------------------------------

Configure the network settings accordingly.

Enter the Settings menu.

Under the General tab, select Network Settings then Advanced Settings.

Take note of the information displayed

Select IP Settings > Manual.

Enter the same IP you configured on your router DMZ.

*Note: This is a non-Microsoft website.

The page appears to be providing accurate, safe information.

Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

Thoroughly research any product advertised on the site before you decide to download and install it.

This does not sound like it is anything to do with your internet. I have bought a series x and recently discovered this issue when I noticed nobody was joining my game. Apparently my ping is high enough to join others but not good enough to host. I have spoken to xbox about it and they have reccomended that I send in my xbox under warranty. I am currently playing my xbox one original and it does not have the issue. If you look around the internet it is an issue that exists with people and they don't know why.