why am I banned

Do NOT ring phone support in regards to this issue. They do not handle policy enforcement so it would be a waste of your time and the agents time. If you would like an official reason for your ban you will need to post in the
following forum:
http://forums.xbox.com/xbox_forums/xbox_support/f/41.aspx



At a quick glance your profile has Code of Conduct in all the fields, that usually happens when you have content in your profile that violates the XBL Terms of Service/Code of Conduct.



The XBL PET do not hand out enforcement action unless they have 100% proof. Just post in the link above and be patient for an answer.

For information about your ban and to see about submitting a case review, you would need to go to
http://enforcement.xbox.com The enforcement team does not use the forums.

Unless your console says you're banned upon signing in then no you're not banned.

To get a faster response, please post your thread in here:
forums.xbox.com/.../2366.aspx

ok thank you if there is any way that it can be reduced or eliminated please tell me.