Why am I banned again after my one day suspension

Keep in mind suspensions are not always issued the same day the action took place. Investigations can take time so both suspensions could be for actions take days or weeks before.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey FrostyTiger846, how are you today? Hope you're well.

I'm so sorry for your troubles.

FrostyTiger846, have you tried to file a case review already?

I suggest you try if you didn't already:

https://support.xbox.com/en-US/help/family-onli...

Go to the tab "How do I submit a case review"

This happened to me also a couple days ago, I messaged somebody something that is inappropriate and all I should get is a 4 day ban from communication right? Nope. 2 days after I got banned for communication, I got a 15 day suspension. I don't know why Xbox did this. I completely understand why I got banned for communication, but a 15 day suspension? Also, my appeal was denied. Me sending a message that is inappropriate is not a consequence to a 15 day suspension. XBOX PLEASE GET BACK TO ME

I got a communications ban 3 weeks ago for 4 days. Logged in this morning and they gave me a 22 day ban for the exact same thing and I wasn't even on my Xbox yesterday. I pay money for this account and shouldn't be banned for no reason. There is no one to speak to. Why are they banning me and additional 22 days for something I already did my time for?

The majority of bans/suspensions arent given on the same day as the actual offense so whether you were actually online at the time they gave you the ban is irrelevant.

What likely happened is when you were serving your first suspension they found the offense that caused your second suspension and added that one on so it would have been for a totally separate offense.

The only ones who handle bans/suspensions are the enforcement team and the only way to reach them is via a case review at https://enforcement.xbox.com

Unlike others that got a permanent ban without anything listed on the enforcement page when you log into you XBL account, mine did show a 3 day suspension.

That suspension shows completed/served and is greyed out like my previous comm bans. Unlike some others, I know why I was suspended/comm banned... I said some things that I shouldn't have under their rules.

Regardless, my 3 day ban was over as of 7:25 pacific/9:25 central on 1/14. It's now the 17th and my Xbox is still telling me I am permanently banned.

R.I.P.