Whose fault is it? Epic or Microsoft (XBOX) (PSA)

Hiya M1stfit,

Thank you for your response.

Sorry to hear the issue is still being persistent. Unfortunately, there seems to be a misunderstanding since I have read and understood your post and have responded as such. There wasn't a clarification as to which "Xbox Gift Card"
was purchased and as such came about the response as posted. On
Xbox.com there is an item for
Xbox Gift Card which is a digital version of currency that could be purchased with a Credit card on the site or from the console store (Thus this could bring up the question if the "Xbox Gift card" was bought as a "physical code or
digital code").

Unfortunately, we here on the forums do not have the tools to contact Epic support on anyone's behalf. Also, sorry to hear that none of the information we have provided or suggested could be of use. As such, please contact
Epic support so they may look to see if there was a Refund Request in-game or how they may further assist.

Since there is no further resolution and in an effort to minimize repetitive answers we will be locking this thread, but if you have any further questions or concerns feel free to come back to the Xbox forum.

Thank you.

Thanks for the reply but all of this I stated already and it is confirmed by Microsoft's reply to me in an email that no refund was issued , which matches the account on the Microsoft side, As far as tracking it through bank transactions that is not possible
because in this instance it was a xbox gift card that was used stated in my opening paragraph

"Just some facts I am the responsible billing person, I authorized the original vbucks purchase through the xbox store. I have verified there is and was no issues with the xbox account as far as the money’s. So not a cc issue in fact it was an xbox
gift card that was used and the remaining balance of the gift card still exists in the Xbox account."

If this was a credit card transaction, I would have just dealt with them with everything I have and still would have posted this as a PSA for other to see how this is handled.

Xbox support which I have already contacted via chat and phone conversion and they basically told me tough , we don't have a refund issued it is an Epic issue and we won't contact Epic Games ( nice good looking out for your customers, needless to say I have
been with xbox since the beginning).

Like I have stated this looks to me to be some internal issue where I don't know.

Thanks for the reply no that is not the case and based on Epic Games Support email to me the request was from Xbox Support. Fortnite returned items are done and tracked in Fortnite itself and they would have stated that and the vbucks would be in his
account.

Hey Misfit,

Thank you for reaching out. I see you haven gone back and forth with EPIC and our Xbox Support to determine where your missing content/money is to no avail. Under your

Order History, the 2,800 V-Bucks should appear along with the status of the purchase. If at any point it was returned, it would indicate so. Note, to initiate a refund through our system, the

refund request form must be filled in. Here in the forums, we do not have the tools necessary to access your account and in detail explain what happened with the initial purchase, but depending on what is showing up on your order history, you can get an
idea of where it all went down. If you did not attempt a return through Xbox Support, Epic Games would be your best bet as to how to get your content back. Let us know if you need any further clarification or help with what you see under your purchases. Cheers

Thanks for the reply I have wasted many hours on the phone and chat with xbox support and emailing Epic Games Support back an forth to no avail. The fact is both companies are not willing to work with each other to sort this out. Like I have said before
don't trust what I say but verify. In my opinion this is an issue between Microsoft and Epic Games not me.

How do you ask for a refund from xbox that is not going to hit Epic again and then remove more items from my sons locker, based on Epic;'s reponse on how they take action. This needs an internal review between both companies and I can gladly give all the
details to whomever has the capacity to discuss this.

Hiya Misfit,

Thank you for your response.

Just as XBF Lance J has stated, try to check out your
order history and see if the item was refunded/ Currency was applied back to the account.

If the item shows as "refunded," then it was a refund through Xbox, and if it shows as a "Charged back" it was a refund from your banking institution (If the money was applied back to the account then just re-purchase the
V-bucks).

If the purchase was completed Microsoft would not return the item/purchase unless the refund was user initiated through the Request form or contact the bank and see what information they have regarding this transaction.

When V-bucks are refunded they will also take away any of the in-game purchases that where made as well to prevent Market place fraud. Epic applied this to stop Market place fraud because users used to get refunds after making purchases and the items would
remain, but due to changes they have fixed that issue. Now when V-Bucks are refunded it will take the items that where bought with those v-bucks away.

I recommend you contact your bank for more information on your purchases, and to also check your order history and to reach out to Xbox Support for more information on the Transaction(s).

The best way to reach Live Support would be here:
Contact Support

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

Also, we here on Forums do not have the tools to reach out to Epic support nor to look into your account information.


Hope this helps.