Who do we direct complaints to about faulty hardware?

Discus and support Who do we direct complaints to about faulty hardware? in XBoX on Consoles to solve the problem; Just finished up a mega chat with customer service about my second faulty headset and a problem with the day one controller. They wanted me to pay for... Discussion in 'XBoX on Consoles' started by xAPxSneakyKahnt, Apr 21, 2014.

  1. xAPxSneakyKahnt
    xAPxSneakyKahnt Guest

    Who do we direct complaints to about faulty hardware?


    Just finished up a mega chat with customer service about my second faulty headset and a problem with the day one controller. They wanted me to pay for the faulty hardware to be returned to them before i can get a replacement. When i asked who i can send
    a complaint to about this they advised the legal department which i just couldnt believe was true. I pressed them further and they gave me a link to a feedback survey.

    I want to send a complaint about this to someone who will read it and reply back. Does anyone know who I can contact?

    thank you.

    :)
     
    xAPxSneakyKahnt, Apr 21, 2014
    #1
  2. APOCACIDE
    APOCACIDE Guest
    (CVG): Battlefield 3: "We can do Earthquakes in multiplayer".

    who cares about "ambient destruction" we want direct destruction
     
    APOCACIDE, Apr 21, 2014
    #2
  3. Tony72495
    Tony72495 Guest
    RUMOR: New Iteration of Xbox Elite Controller

    I might get one if they've addressed the faulty bumper issue I've heard so many complaints about.
     
    Tony72495, Apr 21, 2014
    #3
  4. Galactic Geek
    Galactic Geek Guest

    Who do we direct complaints to about faulty hardware?

    Have you tried the Feedback forums? Also, is the complaint for the malfunctioning accessories or for the poor service?

    I've never had to pay them to send something in, provided it was still under warranty. I find it odd that you would have to.
     
    Galactic Geek, Apr 22, 2014
    #4
  5. Maz544568
    Maz544568 Guest
    Oh don't get me started on MS and their support. They've had my Xbox One console for OVER A MONTH!!! It failed on the first major console update and wouldn't boot past the splash screen. I have called about 8 times their support line, whined on their Twitter
    and FB account and all I get is system generated responses.

    If anyone knows who to really complain to, let me know!



    Mod Edited
     
    Maz544568, Apr 22, 2014
    #5
  6. IceStorm III
    IceStorm III Guest
    If you have a problem with Microsoft, file a Better Business Bureau complaint.
     
    IceStorm III, Apr 22, 2014
    #6
  7. Mark Sherwood
    Mark Sherwood Guest
    Any feedback (negative or positive) to Microsoft themselves should go in the section provided to you by Galactic Geek. Sorry to hear about the issues you are having. If you have any follow up questions or concerns, please feel free to hit me a PM.

    Thank you for jumping on this guys.
     
    Mark Sherwood, Oct 31, 2018
    #7
  8. Galactic Geek Win User

    Who do we direct complaints to about faulty hardware?

    Have you tried the Feedback forums? Also, is the complaint for the malfunctioning accessories or for the poor service?

    I've never had to pay them to send something in, provided it was still under warranty. I find it odd that you would have to.
  9. Maz544568 Win User

    Who do we direct complaints to about faulty hardware?

    Oh don't get me started on MS and their support. They've had my Xbox One console for OVER A MONTH!!! It failed on the first major console update and wouldn't boot past the splash screen. I have called about 8 times their support line, whined on their Twitter
    and FB account and all I get is system generated responses.

    If anyone knows who to really complain to, let me know!



    Mod Edited
  10. Mark Sherwood Win User

    Who do we direct complaints to about faulty hardware?

    Any feedback (negative or positive) to Microsoft themselves should go in the section provided to you by Galactic Geek. Sorry to hear about the issues you are having. If you have any follow up questions or concerns, please feel free to hit me a PM.

    Thank you for jumping on this guys.
  11. IceStorm III Win User

    Who do we direct complaints to about faulty hardware?

    If you have a problem with Microsoft, file a Better Business Bureau complaint.
  12. Sodangidni Win User

    Faulty Hardware

    Hello, Z0mb1e. I'm Arturo, and I'll be glad to provide assistance with your inquiry.

    I'm sorry to hear that your Xbox Series X is not working as expected.

    Not only that, but I'm afraid to say that as your console is out of warranty, you need to request an out-of-warranty repair.

    Depending on where you live, the price may be different, but I will leave the prices for the US market:

    Xbox Series S 199.00
    Xbox Series X 299.00

    You can check the price chart for the US and more countries here:

    https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

    However, before sending your console for repair, I would like to suggest performing an offline update. Just in case you didn't try that option.
    This potential fix requires a USB drive and a PC to transfer the files to it:

    https://support.xbox.com/help/hardware-network/console/offline-system-update

    Furthermore, please refrain from sharing personal information, including email addresses, serial numbers, etc.
    As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

    I know this is not the kind of answer you were expecting, but I hope it helps in some way.

    Kind regards,

    Arturo.
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Who do we direct complaints to about faulty hardware?

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