Who do I contact to refund dispute?( already tried refund claim)

Discus and support Who do I contact to refund dispute?( already tried refund claim) in XBoX Sales and Promo to solve the problem; I have been filing claim after claim to get a refund on my xbox game I was charged TWICE for both diffrent prices SAME GAME. Each time I was denied my... Discussion in 'XBoX Sales and Promo' started by NathanWheeler1, Nov 28, 2018.

  1. NathanWheeler1
    NathanWheeler1 Guest

    Who do I contact to refund dispute?( already tried refund claim)


    I have been filing claim after claim to get a refund on my xbox game I was charged TWICE for both diffrent prices SAME GAME. Each
    time I was denied my claim even though this was a **** up on Microsoft's billing. I had originally canceled the pre order and re preordered it at a cheaper price. For some reason though I still had to pay for the game twice at two different prices.

    :)
     
    NathanWheeler1, Nov 28, 2018
    #1
  2. SharkWolf124
    SharkWolf124 Guest
    Refunds and contact

    my daughter bought a years live gold subscription for £39.99

    But you continued to also take £7.99 each month off her account which we only realised last week when signing into her account.

    There are 2 x £7.99 payments that need refunding.

    Every contact avenue I’ve tried comes to a dead end.

    I just want an email address to claim this back. I’m fuming.
     
    SharkWolf124, Nov 28, 2018
    #2
  3. Smwutches
    Smwutches Guest
    attempting to claim a refund

    Refunds are not given via the forums. You would need to go to
    http://commerce.microsoft.com     to see if you can start a refund there. If not, you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Nov 28, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Who do I contact to refund dispute?( already tried refund claim)

    You would need to reply to the email you receive with your response.
     
    Smwutches, Nov 28, 2018
    #4
  5. NathanWheeler1
    NathanWheeler1 Guest
    Everytime I do I recieve no reply
     
    NathanWheeler1, Nov 28, 2018
    #5
  6. Aztr1x
    Aztr1x Guest
    Hello NathanWheeler1.

    If you are not receiving a reply regarding your refund enquiry then I suggest you contact Support directly via call/chat. You can do this by visiting Contact Us | Xbox Support by following the steps that relate to your issue.

    Sadly, waiting on an email can be quite frustrating, and unfortunately, Support can be quite busy when it comes to responding to emails. Therefore, it is best to contact them via the method I suggested.

    I hope this resolves your problem, if not then please reply to this thread to let me know.
     
    Aztr1x, Nov 6, 2018
    #6
  7. Aztr1x Win User

    Who do I contact to refund dispute?( already tried refund claim)

    Hello NathanWheeler1.

    If you are not receiving a reply regarding your refund enquiry then I suggest you contact Support directly via call/chat. You can do this by visiting https://support.xbox.com/en-US/contact-us/ by following the steps that relate to your issue.

    Sadly, waiting on an email can be quite frustrating, and unfortunately, Support can be quite busy when it comes to responding to emails. Therefore, it is best to contact them via the method I suggested.

    I hope this resolves your problem, if not then please reply to this thread to let me know.
  8. NathanWheeler1 Win User

    Who do I contact to refund dispute?( already tried refund claim)

    Everytime I do I recieve no reply
  9. Smwutches Win User

    Who do I contact to refund dispute?( already tried refund claim)

    You would need to reply to the email you receive with your response.
  10. Francia J. Win User

    Refund Form Error

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    I apologize but just a friendly reminder that for refund concerns there is a dedicated team that handles them which is the refund team. There is no direct contact with them, only by submitting a refund request and by replying to their email (refund request confirmation and refund decision).

    If you have already submitted the refund request but was just denied, to help you, I would recommend replying to their email to dispute the decision.
  11. Mister Gwyther Win User

    Fraudulent charges still have not been refunded.

    For refunds, contact phone support. To dispute charges, contact your bank.
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Who do I contact to refund dispute?( already tried refund claim)

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