Who can I reach out to that is above (Microsoft) customer service?

Discus and support Who can I reach out to that is above (Microsoft) customer service? in XBoX Accessibility to solve the problem; So I have been having a problem with my primary Microsoft account recently, so I've been trying to talk with Microsoft's customer support team to see... Discussion in 'XBoX Accessibility' started by Calin Baenen, Jan 29, 2025 at 9:22 PM.

  1. Calin Baenen
    Calin Baenen Guest

    Who can I reach out to that is above (Microsoft) customer service?


    So I have been having a problem with my primary Microsoft account recently, so I've been trying to talk with Microsoft's customer support team to see if I can reach a resolution; however, they said that the issue in question is out of their control.

    I really want to resolve my issue because it severely impacting my workflow.

    So my question is: who would be the next highest branch of (Microsoft) authority?

    Does Microsoft have a place where I can submit grievances?

    I would elaborate further on what exactly the issue is, but I don't want this thread to be closed by a moderator right away on the grounds of it "being something that is not within the control of customer service".

    Thanks in advance.

    Cheers!

    :)
     
    Calin Baenen, Jan 29, 2025 at 9:22 PM
    #1
  2. MoeZArts Win User

    Shipping during quarantine

    To add to the above comment, when checking your bank account make sure to look for the Microsoft charge. If it is there, I would reach out to the Microsoft Support using the Virtual Agent and type "talk to a person". It will give you the option to speak
    to customer service or request a call back.
  3. DionBelcher Win User

    Trying to update

    Is there a customer service number i can reach out to?
  4. ITILIANM0NST0R Win User

    Someone charged my acct

    I would suggest reaching out to the customer service team and the refund team.

    https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

    Follow steps in above link

    https://support.xbox.com/en-US/contact-us

    Customer support

    also change your passwords on you account
  5. shookj91 Win User

    Xbox One X - COD Crash

    Thanks for the reply, this is helpful to know.

    However, regardless of who's fault it is (developer or Microsoft), Microsoft should be reaching out to their customers regarding these known issues so they're not left scratching their heads wondering what's happening. The game was purchased through the
    Xbox Marketplace, so Microsoft should take responsibility by reaching out to their customers, not the other way around.
  6. LostInMicrosoft_200 Win User

    Locked out of Microsoft Account

    Hi thank you for your reply! I have requested a call from the Microsoft team, unfortunately that’s not the department that I need to speak to about this issue. I need to speak to someone from the Microsoft online safety team. I cannot find any way to get in touch with them and they are not reaching out to me about this issue. I feel lost and frustrated spinning my wheels to get this issue resolved.

    Is there a contact person anywhere that can help customers who have a disabled Microsoft account?!

    I am so terribly disappointed with the customer service that Microsoft is providing.

    Help!
Thema:

Who can I reach out to that is above (Microsoft) customer service?

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