White screen

Discus and support White screen in XBoX Games and Apps to solve the problem; When I start the solitaire daily challenges game, it goes to the advertisement page and shows me a white screen and stops. This has been going on for... Discussion in 'XBoX Games and Apps' started by riverson69, Nov 14, 2016.

  1. riverson69
    riverson69 Guest

    White screen


    When I start the solitaire daily challenges game, it goes to the advertisement page and shows me a white screen and stops. This has been going on for about a week now. Rebooting does not help, and your troubleshooting app can not find a problem.

    :)
     
    riverson69, Nov 14, 2016
    #1
  2. JOHNLAURA69
    JOHNLAURA69 Guest
    White Screen

    Today keep on getting the white screen when selecting a game on the daily challenges, and also get it on mah-jong which has been happening for the past two days. All other games (Jigsaw; Minesweeper and Sudoku) are fine. I also get the white screen when
    trying to play the 'Solitaire World Tour Event' today.
     
    JOHNLAURA69, Nov 14, 2016
    #2
  3. ImRandy
    ImRandy Guest
    White Screen

    I found this answer on someone else's post. Sorry I can't remember who it was, but it worked for me after blank screen for 4 days.

    First go to "settings" (the settings on your main computer not solitaire game settings) and select "apps"

    under "apps and features" find the Microsoft Solitaire Collection app and click on it

    you will see "Advanced Options" in blue, click on that link

    you will then see the "Reset" and click on it.

    When you first go back to the game it will ask something about using this PC previously, just select yes

    I didn't lose any information on previous games...

    It worked for me.

    Thanks again to whoever posted this answer.
     
    ImRandy, Nov 14, 2016
    #3
  4. YellowBrew Win User

    White Screen

    What game are you playing? And what platform? Windows or Xbox one, it Xbox 360, etc.?
  5. LitheLobster75 Win User

    White Screen

    I have been having the same problem for a couple of days. On Friday and Saturday, I was able to get past the issues by playing different games. Neither rebooting nor updates my Windows has solved the problem for me today. I thought maybe if I just waited
    long enough something might load, but after 3 hours of letting my computer sit, I had the same white screen with no apparent change. I am unable to play any of the Microsoft Solitaire games today.

    Not sure what it is going to take to solve this problem.
  6. SaiselAmary Win User

    White Screen

    Good Evening

    I'm not able to play Microsoft Solitarie Collection, I'm not VIP gamer, so, I have to watch Ads, but since 2 weeks ago when I open the game and I have to watch the Ads it just appear a white screen afterwards the game close, so I can't play it. I reset
    the game and nothing happened, Uninstalled it and installed again and nothing. What else may I do?

    Thanks in advance!
  7. MsEQRecords Win User

    WHITE SCREEN

    I was having this same issue.... another solitaire user posted a "fix" Lord knows Microsoft has ignored it for a month now!!!!

    If you go into your settings on your computer, find your apps (mine was in the systems folder labeled "apps & features") find the solitaire app and click on it, you will see the reset tab, click it. when you log back in it will ask you if you have used this
    PC to play before, click yes, and it will load your profile..... all of my progress for daily challenges was saved however I lost all of my star club progress... it did fix the white screen though

    goo luck
  8. Gunfighter21uk Win User

    White Screen

    I have had the same problem as mickcaam. I read in this forum, and a few others, all the messages about the Daily Challenges not working. Do the X-Box/Microsoft developers ever read these comments as I never see any kind of response?
    It is pi** poor customer relations and total arrogance on the part of them. If they are working on the issues they should at least issue a statement. If it is just a ploy to get you to buy the premium version that has no adverts, then they are failing. People
    (including me)will just delete or not play the games.
Thema:

White screen

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