White Screen Problem

ImRandy · Jun 29, 2017

Frozen white screen instead of ads and the game is on (0 points 99th spot). I am noticing that we have the ads in common. Is this a hint that we need to pay to play.

:)

JOHNLAURA69 · Jun 29, 2017

White Screen

Today keep on getting the white screen when selecting a game on the daily challenges, and also get it on mah-jong which has been happening for the past two days. All other games (Jigsaw; Minesweeper and Sudoku) are fine. I also get the white screen when
trying to play the 'Solitaire World Tour Event' today.

ImRandy · Jun 29, 2017

White Screen

I found this answer on someone else's post. Sorry I can't remember who it was, but it worked for me after blank screen for 4 days.

First go to "settings" (the settings on your main computer not solitaire game settings) and select "apps"

under "apps and features" find the Microsoft Solitaire Collection app and click on it

you will see "Advanced Options" in blue, click on that link

you will then see the "Reset" and click on it.

When you first go back to the game it will ask something about using this PC previously, just select yes

I didn't lose any information on previous games...

It worked for me.

Thanks again to whoever posted this answer.

ImRandy · Jun 29, 2017

I found this answer on someone else's post. Sorry I can't remember who it was, but it worked for me after blank screen for 4 days.

First go to "settings" (the settings on your main computer not solitaire game settings) and select "apps"

under "apps and features" find the Microsoft Solitaire Collection app and click on it

you will see "Advanced Options" in blue, click on that link

you will then see the "Reset" and click on it.

When you first go back to the game it will ask something about using this PC previously, just select yes

I didn't lose any information on previous games...

It worked for me.

Thanks again to whoever posted this answer.

ImRandy

I found this answer on someone else's post. Sorry I can't remember who it was, but it worked for me after blank screen for 4 days.

First go to "settings" (the settings on your main computer not solitaire game settings) and select "apps"

under "apps and features" find the Microsoft Solitaire Collection app and click on it

you will see "Advanced Options" in blue, click on that link

you will then see the "Reset" and click on it.

When you first go back to the game it will ask something about using this PC previously, just select yes

I didn't lose any information on previous games...

It worked for me.

Thanks again to whoever posted this answer.

5f443e8e-1e1c-419b-b

I have this problem and I did the reset and I still have the white screen

BookedPolecat80

I find this white screen to be rather frustrating. I don't mind the ads. I am not paying to get rid of them, but I do want to play some solitaire games sometimes and the white screen issue keeps me from doing this. I have a brand new windows 10 system.
Top of the line Dell. I expect this to be fixed.

YellowBrew

What game are you playing? And what platform? Windows or Xbox one, it Xbox 360, etc.?

LitheLobster75

I have been having the same problem for a couple of days. On Friday and Saturday, I was able to get past the issues by playing different games. Neither rebooting nor updates my Windows has solved the problem for me today. I thought maybe if I just waited
long enough something might load, but after 3 hours of letting my computer sit, I had the same white screen with no apparent change. I am unable to play any of the Microsoft Solitaire games today.

Not sure what it is going to take to solve this problem.

White Screen Problem