White Screen on account login

Snake_Oil · Jul 1, 2022

Main account continuing to have a white screen when trying to log in. Basically have to reset anytime we want to use. Have done a soft reset as well as a hard reset (keeping apps and games) yet the issue is still happening. Next steps? Device is under a year old

:)

Mohammed Abu

But I want a barrier!!!! If they cannot fix bug they can hire better developers!!

[ A J ]

Hi, Snake_Oil!

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you've been experiencing issues signing in.

Would you mind giving this a try?

- Remove your account by going to Settings > Account > Remove Accounts

- Press the Xbox button to open the guide, go to the Profile & system tab > Add or switch > Add new > and sign back into your account.

- Go to Settings > Account > Sign-in, security & passkey > Change my sign-in & security preferences > and set that to "No barriers".

Please let me know if this works for you.

Joel Vos1

I have the same issue with my series x with a white screen at my account login. I've tried resetting my console (twice), but the issue remains. I will get logged in with the Xbox app for the initial login after resetting, but subsequent logins are back to a white screen. Is there any other way to fix this issue than a soft reset?

[ A J ]

Hi, Gohanslams! thank you for writing in.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you've been experiencing issues with your console.

Doing a soft factory reset on your console should take care of this issue.

To do this:

- Turn your console off.

- Unplug all external storage units from the console's USB ports.

- Turn your console on.

- Go to Settings > System > Console Info > Reset console > Keep games and apps.

Just keep in mind you will need an internet connection and your account details (email and password) to complete this process.

*** Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with Xbox Live will be lost. If your console has been constantly connected to the internet and Xbox Live services, your saved data should be backed up on the cloud.

I hope this helps! please let me know if you have any questions.

deda deda MSXB

I used the advice in this included thread successfully - having seen the issue yesterday (looks close to your description)

https://answers.microsoft.com/en-us...98-94155a949e0e?page=2&rtAction=1655635323882

White Screen on account login