White Screen on account login

Discus and support White Screen on account login in XBoX on Consoles to solve the problem; Main account continuing to have a white screen when trying to log in. Basically have to reset anytime we want to use. Have done a soft reset as well as... Discussion in 'XBoX on Consoles' started by Snake_Oil, Jul 1, 2022.

  1. Snake_Oil
    Snake_Oil Guest

    White Screen on account login


    Main account continuing to have a white screen when trying to log in. Basically have to reset anytime we want to use. Have done a soft reset as well as a hard reset (keeping apps and games) yet the issue is still happening. Next steps? Device is under a year old

    :)
     
    Snake_Oil, Jul 1, 2022
    #1
  2. Mohammed Abu Win User

    White Screen on account login

    But I want a barrier!!!! If they cannot fix bug they can hire better developers!!
  3. [ A J ] Win User

    White Screen on account login

    Hi, Snake_Oil!

    My name is AJ, I'm an Independent Advisor for the Xbox Community.

    I'm sorry to hear you've been experiencing issues signing in.

    Would you mind giving this a try?

    - Remove your account by going to Settings > Account > Remove Accounts

    - Press the Xbox button to open the guide, go to the Profile & system tab > Add or switch > Add new > and sign back into your account.

    - Go to Settings > Account > Sign-in, security & passkey > Change my sign-in & security preferences > and set that to "No barriers".

    Please let me know if this works for you.
  4. Joel Vos1 Win User

    cant sign in just get white screen

    I have the same issue with my series x with a white screen at my account login. I've tried resetting my console (twice), but the issue remains. I will get logged in with the Xbox app for the initial login after resetting, but subsequent logins are back to a white screen. Is there any other way to fix this issue than a soft reset?
  5. [ A J ] Win User

    White login screen

    Hi, Gohanslams! thank you for writing in.

    My name is AJ, I'm an Independent Advisor for the Xbox Community.

    I'm sorry to hear you've been experiencing issues with your console.

    Doing a soft factory reset on your console should take care of this issue.

    To do this:

    - Turn your console off.

    - Unplug all external storage units from the console's USB ports.

    - Turn your console on.

    - Go to Settings > System > Console Info > Reset console > Keep games and apps.

    Just keep in mind you will need an internet connection and your account details (email and password) to complete this process.

    *** Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with Xbox Live will be lost. If your console has been constantly connected to the internet and Xbox Live services, your saved data should be backed up on the cloud.

    I hope this helps! please let me know if you have any questions.
  6. deda deda MSXB Win User

    White login screen

Thema:

White Screen on account login

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