White Screen Freeze

Windows is up to date

 

We recommend performing a clean boot on your Windows 10 device that helps eliminate software conflicts that may occur when you access a program. To proceed, click this

link and perform the steps provided.

Keep us posted.

 

I did a clean boot. There was no change. still locks up at the same place

 

Do you still have the free trial on your machine? If so, try it again and see if you have the same issue.

 

Are you still having this issue?

 

I am still having this issue. I do not have the trial service game on my machine

 

A corrupted profile data on your Windows 10 computer can affect its overall performance. Using a different account, try accessing the said game to check your profile data. Refer to the steps below:

1. Select the Windows icon from the bottom-left corner of the main screen.
2. Select your account name from the top-left corner of the menu, and then select Switch account.
3. Sign in with an account other than the one you were using.
4. Try to access the game this time and check if the same instance occurs.

Looking forward to your response.

 

played game using a different account. Still freezes at same point in the game.

 

You may reset the Windows Store Cache. Kindly perform the following steps:

1. Press the Windows + R keys to open the Run dialog box.
2. Type WSReset.exe and click OK.
3. The Store and a command prompt will now open with any message. The command prompt will automatically close after the Store's cache has been reset.

Restart your computer to refresh and sync all changes made. Then, uninstall and reinstall your game. Refer to this

link for the steps.

Keep us updated with the outcome.

 

You're very much welcome. We're glad to hear that your issue is now resolved and you are now able to resume your online gameplay in ReCore.

Should you have further inquiries, feel free to post your query anytime.

 

So what ended up fixing this issue? I am kinda curious.

 

I bought a new video card. Even though my old one should have been sufficient to run the game.

 

I bought a new video card. Even though my old one should have been sufficient to run the game.

 

I replaced the video card. Even though the one I had should have been sufficient.

 

Thank you for getting back to us. Here are troubleshooting steps below on how to troubleshoot video / graphics issues:

Solution 1. Determine which version of DirectX is currently on your computer. Click Start, and then type dxdiag in the search box. Hit Enter. Under the System tab, make sure that the DirectX Version is DirectX 12.



Solution 2. Check to make sure you are running the latest version of Java. Start the Java app (or program) on your computer. Tap or click the Update tab in the Java Control Panel. Then, tap or click Update Now. Solution



Solution 3. Make sure your computer is properly ventilated. Games use more power than most other apps or programs, which generates more heat. Make sure that the computer fan's exhaust vent is not blocked. Solution



Solution 4. Turn down your graphics and sound settings. Scaling down your graphics and audio settings may allow the game to run smoother and be more stable on your computer.



Full Screen Anti-Aliasing (FSAA) – Turning this off or lowering it from the highest settings can make a big difference, at the cost of some jagged edges in the graphics.



Resolution – The higher the resolution the harder your graphics processing unit (GPU) has to work. Lowering the resolution can have a big impact with fairly little loss in graphic quality. Shadows – Simple shadows are easier to draw.



Shadows turned off is the easiest of all. Texture/Detail – Lower detail textures aren’t as crisp but will make the game easier for your system to manage.



Surround Sound – Disabling surround sound eases the strain on your sound hardware.

Keep us posted the outcome to guide you with further troubleshooting steps.