White login dialogue at sign in for specific account. Others accounts can login fine

deda deda MSXB · Jul 1, 2022

Can someone raise ticket for this please? - Do not offer the listed actions they have been tried and are not a solution - You have a product infrastructure problem... the device in my home has integrity - something about the negotiation is broken - and maybe corrupting local data is an effect, but its not the problem or solution from the observed facts.

I know that removing my account and adding it again fix's the problem for one session (done Sunday and just now prior to posting) - this is an annoying work around. Not a fix.

I know that resetting the Xbox is a complete waste of time (done yesterday) - this is irrelevant from observed results.

I am not looking for the incorrect posting in the links below (incorrect in that they do not fix the problem re-occurring)

Thank you.

(5 years xbox has been fine and the day it has this issue you have at least 8 independent threads with the same symptoms)

1. https://answers.microsoft.com/en-us...gning-in/70b2c8c6-e3fc-450d-937b-7bb488f0bd18 2. https://answers.microsoft.com/en-us/xbox/forum/all/signing-on/523610bd-8c10-4f72-a20f-5f9f6eb372ae

3. https://answers.microsoft.com/en-us...problems/e03f5de8-20a7-4c9c-8d00-99f7c72a3c1a

4. https://answers.microsoft.com/en-us...n-screen/897298e8-0acd-4a22-a8bc-c8ae1bc0902e

5. https://answers.microsoft.com/en-us...-to-xbox/50730933-7f92-41b3-84d1-fc5b078c9a73

6. https://answers.microsoft.com/en-us...-sign-in/270e8bbc-9f23-4f54-a37b-24b82bab5463

7. https://answers.microsoft.com/en-us...-sign-in/2c19f7c3-b419-4aea-8444-d2df8ab7eed1

8. https://answers.microsoft.com/en-us...gning-in/5da6e95e-c499-495f-a598-94155a949e0e

***Move from Gaming and Xbox / Other ***

:)

Kathy A.

Sure, we will wait for your update, deda deda MSXB.

We appreciate the information you have shared in here. 😊

Regards,

Kathy A.

Hello deda deda XBOX,

Thank you for posting in Xbox Forums and for sharing your concern with us today.

We understand your sentiment regarding the white screen log-in you are experiencing and we greatly appreciate the effort you made for gathering these threads to our attention. This is not the experience that Microsoft wishes you to have. As your support advisor, we will provide you way on how to raise this concern to the Team Xbox.

We know it is important for you to get this issue addressed and fixed. To better assist you, we would recommend you to share the details you are experiencing to the Team Xbox. They are capable of investigating the cause of the issue with the help of the detailed information and diagnostics from each one of the affected customer. Please submit a bug using the appropriate channel for the device/apps you were using:

Install and send it through the Report a Problem app from Microsoft Store on an Xbox Console.
For mobile or PC, please send feedback through Xbox app.
Or you may send feedback through Xbox Insider Reddit: Xbox Insiders (reddit.com).

Please read more details in this support article: Provide feedback to Team Xbox | Xbox Support

Since you have already posted in here, please make sure to include [Xbox Forums] in the title. Kindly update us here with the title of the bug and date submitted.

Just any case, you would like a ticket or reference number of this concern, the live support team provides them for your reference. Please contact support using this link - Xbox Support | Contact Us.

Thank you and we wish you all the best! We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

deda deda MSXB

Last night logged another ticket. Seperate but connected. I found that notifications of certain type exhibits exactly the same white dialogue symptom.

deda deda MSXB

Thank you. Appreciated. Will look out for progress.

deda deda MSXB

I have just started the Xbox and logged on without symptoms or work around.

Will try it tommorow similar time. If all good - looks like resolved.

White login dialogue at sign in for specific account. Others accounts can login fine