Where’s my Xbox controller ?

It could just be that they do have it but just haven't updated it. I know with other repair services, there can be a delay to updates.

Hi Kris, its been 5 days since its been delivered to Daventry.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Shane

I understand that you didn’t received your replacement controller yet
However here in the forums and we as independent advisors is not possible to access directly to your account information

In situations like this the best option is reach Microsoft support and ask for a follow up

My name is Fernando I'm an independent consultant, I'm happy to help.

Check if it didn't arrive in your email if it didn't arrive in the service order or in the spam box.

I hope I helped and until

hi. my name is mel and i am an independent advisor. please follow this link and click on the section that says check status of repair and follow the instructions https://support.xbox.com/en-GB/help...Repair Order at the,the status of your order.