Where's my stuff?

Support will post back about the codes, but the request deposit button is only available when you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Once you reach
5,000, they are automatically scheduled to be deposited by the following 15th or 30th of the month after you have at least 5,000 pending so there is no longer a need to request one. If you get to 5,000 between the 1st and 15th, they are deposited at the end
of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the following 15th of the month.

brilliant thank you for the concise info on the points thats fine just the rewards then thanks

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

any more on this 6 days i havent heard anything ...

Hello Stephen Winterbottom,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

We understand that you are trying to ask how to access the downloadable content of the game you have purchase for Xbox Series X. Let us see how we can help.

We have found the official article provided by the game developer on how to access the games Add-ons. You can check the links below:

• How Can I Access My Add-On Cosmetic Items Like The Dark Arts Set, Kelpie Robe, House Fan-atic Robe and Twitch Drops? – Portkey Games (wbgames.com)
  
• What Is Included In Each Version of Hogwarts Legacy And When Does The Game Release On My Platform? – Portkey Games (wbgames.com)
  

You may also reach directly the game support team for further assistance if your question is not answered from the given articles. The link on how to contact for the game support expert can also be found on the articles provided.

We hope we have made your day even better by providing you the needed information for your concern.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello c4sshern,

Our other team will reach out to you via private message with your codes, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
down menu that appears.