Where's my points?

Hello Shaved Ewoks,

We see that you received this deposit on March 8th. Those funds are currently in your Microsoft Account, which you can review this from your commerce page at (https://commerce.microsoft.com/), where they will
be listed as a refund with a negative amount.

These points were sent via email. Please verify what email account you have on file with Xbox (not necessarily your WLID) and also check the spam folder of that email account.

Hello,

As this is a Xbox LIVE Rewards issue please post this in their section located here.

Please Note: Rewards agents work from Monday-Friday from 9 AM to 5 PM, and they answer forum posts in the order they were received
(from oldest to newest).

Hello newBrianB,

As Smwutches says, the only offer we have to receive 15,000 points for each individual pre-order is our MicrosoftStore.com offer for hard (disc) copy purchases. Since your purchases were digital, they did not qualify for that offer. Regarding your payback
for the month of September, this would have normally happened by the 15th. However, issues with MyVIP processing has caused us to delay this payback to the end of the month to ensure that users are appropriately Rewarded at the correct MyVIP level. Apologies
for the confusion.

Hello Edd,

There are two ways to earn Credits; offer completions from the MyMissions page, or generic payback on eligible purchases from MyVIP once you have spent at least £200 GBP. Game consumables, pre-orders, and subscriptions are not eligible for MyVIP.