Where to get an Xbox One controller repair?

anthony01234566 · May 6, 2019

I know that Microsoft doesn't do repairs themselves (which is incredibly stupid since they could probably make way more off of repairs than they do trying to sell replacements), but where can I go to get my controller repaired or send it to get it repaired.
The sync button is stuck in and when I shake the controller I hear the button shaking. I am aware that you can also sync it to the console by plugging it into it for a few seconds, I am trying to connect it to my PC and that method doesn't work for PC.

:)

XBF Javier R

Hello Anthony,

We understand that you're experiencing an issue concerning an inability to use the sync button on your Xbox One controller.

We cannot suggest places of where the controller may be repaired, but we can however suggest following our
how to connect an Xbox One Wireless Controller to a Windows PC support article for directions on connecting
the controller through a USB connection.

Try this for us and then let us know if this helps.

Best wishes!

ThisGameIsSucky

I believe you can only get the consoles serviced directly through Microsoft. If you got the warranty from wherever you got the controller from (if the warranty is still valid) you should try to go there if you kept the manual/receipt for the controller.
If you don't have any of that try to find an actual Microsoft Store storefront in a shopping center near you, and if not (we aren't supposed to recommend third party options) but you can always try GameStop or Best Buy or any "official device repair" places
as they are supposed to only use official parts to fix things.

Warranties and terms are tricky to get around which is why its normally just recommend to buy a new controller rather than get and old one fixed...I'm sure you could trade it in for some credit at GameStop (sadly) if nothing really comes up.

I agree though, they should start offering controller servicing, especially because of the Elite and Adaptive controller... what are you supposed to do if a $100 controller breaks? Just deal with it? No thank you!

{Parity}

You don't unless it is under warranty. If it is contact
Xbox Support directly for assistance.

Geth

Xbox is the only place that can. You can call to see.

jiaxizhao

I wolud recommend find some local stores. I used to live in Font Wayne and I always looked for help when there was something wrong with my devices

Where to get an Xbox One controller repair?