where to check service request number

Hello
justinlambert1!

I would suggest contacting an Xbox Live support agent by following the steps below. The agent would be able to search out that service request number / ticket and let you know what the current situation is.



As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Felix

Xbox forums support

That number is used to give support so they can give you any updates. So you would just need to contact support again. http://support.xbox.com/contact-us

Hi Justin,

Thanks for replying. In regard to any assistance for Xbox Live codes, as stated by my fellow XBF and our Ambassador, you would need to

contact Xbox Support by requesting a call back, then reference your case number to the agent who answers. Alternatively, you may reply directly to the email you received from the agent who made the case for you to contact them directly for further information.

Sadly, we here on the forums lack the necessary tools to directly assist with billing or code redemption issues. You can also refer to any error messages you've received via this support article: Troubleshoot
gift card and code issues.

I hope this helps a bit more.

The problem is that i bought an xbox live code on line and says that i can not redeem because its from another region.

You'll want to contact support directly for assistance. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

The good news is that using that number I actually talked to a human being in the U.S.

The bad news is the call took 1 hour and 37 mins and, not shockingly, the original service request had inexplicably been canceled. In addition, the service request had been entered for a phantom console serial number that was not associated with my account.
The customer support rep couldn't have been nicer but I've had it with Microsoft. The company is defined by total incompetence and it's too large to have any systems that talk to each other. The customer service agent was as frustrated as I was.

I don't play Xbox nor any other MSFT games and I will never play them nor buy another MSFT product (this is all for my kids' stupid controller). Adios!