Where is the complaints procedure

Discus and support Where is the complaints procedure in XBoX on Consoles to solve the problem; Hello Where is the complaints procedure for Xbox? I am having issues with my account and have spent the past 3 and a quarter hours on the support... Discussion in 'XBoX on Consoles' started by Bakertron2000, Mar 18, 2017.

  1. Bakertron2000
    Bakertron2000 Guest

    Where is the complaints procedure


    Hello

    Where is the complaints procedure for Xbox? I am having issues with my account and have spent the past 3 and a quarter hours on the support webchat without making any progress.

    There doesn't appear to be a complaints procedure anywhere.

    If anyone knows please get in touch

    Thanks

    :)
     
    Bakertron2000, Mar 18, 2017
    #1
  2. Jobodinho
    Jobodinho Guest
    unable to get an online answer

    where is their complaints procedure
     
    Jobodinho, Mar 18, 2017
    #2
  3. El Tedeth373
    El Tedeth373 Guest
    Complaints Procedure

    Hi All,

    Does anyone know the complaints procedure within Microsoft or their Xbox subdivision?

    I have had terrible customer service as well as continued hardware issue, when contacting live chat to follow up on this and raise a complaint the two options I were given were initially the Xbox User Voice webpage, until I quoted the specific page's FAQ that
    it is not for individual user experiences, and secondly, which I find astounding, receiving a randomly generated pop up questionnaire when browsing xbox.com.

    Does anyone have any more official routes as the support I have received on this to date has been non-existent?
     
    El Tedeth373, Mar 18, 2017
    #3
  4. Jobodinho Win User

    unable to get an online answer

    where is their complaints procedure
  5. ElaineS2 Win User

    Complaints procedure

    Thank you. I had a look at this but it looked like it was more in relation to complaining about conduct of other users? Is it still ok to use this?
  6. Mister Taurus Win User

    Complaints Procedure

    Hi there,

    Thank you for reaching out to us. We wouldn't be able comment on the proper place to send you without knowing what the issue is unfortunately, but we can try to narrow down where to look with you. The User Voice page is created for hearing new and innovative
    ideas on how to better provide services and features. Reaching out to support can help with issues concerning hardware and even software. For feedback for the support teams, you should find a report card in your twitter DMs, or a you will find a survey e-mail
    sent to the e-mail address attached to the account you contacted them with. There is even a support page for the Microsoft store to help with any issues you're experiencing there. Hopefully this clarified some things.
  7. NaZoooom Win User

    Complaints procedure

    Hi ElaineS2,

    Please bare in mind we are in the midst of a global pandemic and that is having a huge impact on services. Whilst it is frustrating, please understand that many customer service departments across all industries around the world are more than likely operating
    on reduced/minimum staffing levels and it may be difficult to get through with lengthy waiting times.

    It may be best to see if you can use web chat via the Xbox Support Contact Us
     web page.
  8. ElaineS2 Win User

    Complaints procedure

    Hi, thanks. Finally got through to live chat after automated chat. Was number 28 queue, now 7. đź‘Ť
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Where is the complaints procedure

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