Where is my Xbox game pass as adveristed here?

I fulfilled criteria: here is the promotion:
https://rewards.microsoft.com/offers?mkt=EN-AU&programname=XBOXGPOFFER201802

:)

 

where is my season pass?

Can't download Final Fantasy season pass.

This didn't really address the issue, especially with the above stated DLC 1 coming next Thursday, and without the season pass installed we will be missing out on content

 

Where is My Season Pass

I preordered the digital deluxe bundle and paid for it. The update finally went through but says I have to buy the season pass. It shows as owned in the store as it WAS bought in the bundle. I either want what I paid for or my $106 backs. This is ridiculus!
The lagging and dropping issues are bad enough, give me what I paid for or refund it.

 

Hey there do1836!

Thanks for reaching out to us. When you can, we recommend heading over to the Rewards

forums when you get a chance.

They should have the proper tools/resources to take a deeper look into this issue that you're experiencing.

 

They haven't responsded. I've been referred from person to person... No one has helped me

 

That didn't work. can you please help

 

For help with the Microsoft Rewards program, you would need to contact their customer support via their redemption page.