where is my refund shipping label?

Discus and support where is my refund shipping label? in XBoX on Consoles to solve the problem; I placed an order to repair my Xbox elite series controller which has stick drift, the first email I got was discussing how to send the dysfunctional... Discussion in 'XBoX on Consoles' started by Connor Thompson1, Aug 13, 2023.

  1. Connor Thompson1
    Connor Thompson1 Guest

    where is my refund shipping label?


    I placed an order to repair my Xbox elite series controller which has stick drift, the first email I got was discussing how to send the dysfunctional product telling me I'd get a secondary email withing 24 hours, which would provide me with a shipping label before I sent the product to Microsoft. I still haven't received this email and would like to receive guidance as soon as possible.

    :)
     
    Connor Thompson1, Aug 13, 2023
    #1
  2. Kathy A. Win User

    where is my refund shipping label?

    Hello Connor Thompson1,

    Thank you for posting in Microsoft Community.



    Based on your description, you are looking for your shipping label to be emailed. We would like to suggest you check your mailbox for junk or spam folder where the email for the label possibly be stored if it did not show in the inbox. Otherwise, we suggest you check other mailbox related to your Microsoft account. Should you have a specific email for your shipping and billing address, please check both inbox folder and junk/spam folder.

    Should the email be not on those mailboxes, we recommend you reach out to our live support team for them to assist you with this shipping label. Please follow the steps below:



    1. Please use this link: Contact us | Xbox Support
    2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.


      [​IMG]

    3. If not, please select the country/region it is showing and select the correct one among the lists.
    4. Make sure to use to check the available contact times of the support.
    5. Select the "Contact Us" button
    6. Select the drop-down menu options that will match your concern.
    7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
    10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

    Sincerely,



    Microsoft Community Moderator
  3. CookedMass78046 Win User

    Xbox Repair and Expedited Shipping

    I have placed an order for repair, and have paid for expedited shipping TWICE, and NOT ONCE has a shipping label been available to print. There is no information on where to send my console for repair, just a nice note in my Service Box that my order is
    "In Process". Have spent many hours with the online support staff trying to get a shipping label, to no avail. Amazing to think that Microsoft has turned into a garden-variety internet scammer.
  4. S4P1LLxPiSAPOUD Win User

    Service order created. "Print shipping label" greyed out.

    If its for an accessory, no shipping label will be available for those items. You have to pay for your own shipping for accessories

    Thats not true, well at least not here in the UK, Ive received a shipping label for my Scorpio controller
    if you live in canada .. no shipping label ... that ****
  5. XBF Ezra G Win User

    Shipping Labels

    Hi Diamond!

    Thanks for your post, if there have been issues receiving a shipping label, please go ahead and check out our

    Devices     page and there should be an option to view the label after signing in. If not please do
    Contact Support again because there could be an issue with the email the label was sent to (i.e. mis-typed or incorrect email documented by agent).

    I hope this information helps! Thanks again.
  6. jibjabyhand Win User

    shipping label

    so there is nothing in my device support site. When i click on the get your shiipng label tab nothing is there. And when i go to device support i wait for hours and no one connects with me on chat or call back. Call back comes up error has occured and
    than i am dumped out of,the site. So i guess i want to know when will i get the second email with the shipping label?
Thema:

where is my refund shipping label?

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