Where is my old account?

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to sign into your account.

If you are unable to identify the email that you are signing into your account with, you should be able to see it via the
Sign-in, security & passkey. This additionally lets you

show it on your Home screen whenever you are logged in.

This can be done by following these simple steps:

1. Press the Xbox button to open the guide.
   
2. Select System > Settings.
   
3. Select Account > Sign-in,
   security & passkey.
4. Uncheck the box next to Show on Home.
   

I hope this is of some use to you.

Are you 1000% sure you actually used the email assosciated with your gamertag? You wouldn't have been able to setup a new gamertag if you'd been in the proper sign in area. Check the instructions here for how to sign in on a new console, or recover your
account if you've forgotten your details.

https://beta.support.xbox.com/help/family-online-safety/shared-consoles/sign-in-to-another-console

All good points, but. As I tried to explain, I have records of my old account and email associated with it. When I use said email it led me to another similar account with my info, but not the old one I want to use. If I look up my old game tag I can see all of my old friends and followers. But the account I get logged onto has no history what so ever.

Thank you for your response.

That is odd indeed, on that same Microsoft account, did you by any chance, removed/changed the primary/original email address before?

Deleting and removing the primary email address of a Microsoft account can result in the permanent deletion of saved files, subscriptions, and even saved data progress.

If yes, the only best option now is to have you contact Microsoft Xbox Support for further assistance:

https://support.xbox.com/en-US/contact-us

Thank you for your time. I hope you have a great day!

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

If you are certain that the account you have recovered is not your old Xbox account, which can only mean that your old Xbox account has a different gamer tag and that you might have 2 Xbox accounts all along.

The only way to recover an Xbox account is to know the email address and proceed with the account recovery web form however in this case, you might need to perform some basic troubleshooting steps to find the email address of your old account.

Try to perform the following troubleshooting steps:

Go to xbox.com and try signing in with the email address that you think is associated with your Microsoft account.

If you can sign in, the email address and password you entered are valid. The gamertag that’s associated with this email address will be displayed in the upper-right corner of the screen.

If you can’t sign in, check your other email inboxes for messages about your Xbox subscription or Xbox offers. This may help you determine which email address is associated with your Xbox profile.

Tip Think back to when you created your Microsoft account. Were you using a different internet service provider for email at the time?

Reference link: https://support.xbox.com/en-US/help/account-pro...