Where is my money on my Xbox Live Account?

Baktus007,

Check your
commerce.microsoft.com/PaymentHub page and see if it shows any deductions there. If you go to

commerce.microsoft.com/.../PaymentInstrument and click on the "Microsoft Account" selection, you will notice the following verbiage "You currently have [###] € in your Microsoft account with [###] € expiring within 30 days." There's a good chance that the
10 € expired and, if that was the case, Microsoft Support may not be able to help you with that.

EG x Thee Elf,

thanks a lot for your reply. Unfortunately it doesn't solve my prob.

There is no verbiage like you mentioned and also no deduction shown.

[quote user="Dra9on pl"]

Have I been scammed ? - probably yes (I did report it). Does this mean I have to close the mouth - there is nothing to do with it. We are talking about the quality of services - no matter on what basis anyone has been available to them, paying or part of
the promotion. Services are provided either competently or not. This is what happens to the Live on Friday clearly shows the quality of services. It's like the players reported problems are dealt with on Friday - also demonstrates the attitude of the users.
Ok, is as is, now we know it, thank you.

By the way, the 48 pass is very useful - not everyone wants / can play during the week, in this way actually used only access when it is needed, for example, over the weekend. Maybe firm should think about the introduction of such a solution to sell?

[/quote]

Microsoft makes no guarantees to the quality of the service they provide (as can be seen in the excerpt from their Terms of Service I provided in my last post). Free or paid for it is the same. Again, be patient. Technical issues
take time to correct. Coming here and being negative about it isn't helping anything.

[quote user="Dra9on pl"]

yesterday near 2 pm I redeem code for 48 hours. ...

[/quote]

[quote user="Dra9on pl"]

We pay money, ...

[/quote]

To add to Temhotabots post: If you used a 48 hour code, you didn't pay any money. 48 hour codes are promotional gift codes, that grant you a subset of the Gold service, without becoming a full gold member (as indicated by your still silver Gamertag in this
forum).

So if you actually paid someone money for a 48 hour code, you have been scammed.

And if you didn't pay money, well, you didn't pay money, and shouldn't complain. You don't look into a gifted horse's mouth.

So calm down, and wait until all is settled.

1-Do not use profanity here, it is not allowed and is not needed. If you can't conduct yourself in a civil manner then do not post.

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2-Before you go off on the service agreement rant have a look at the following excerpt from the Terms of Service:

-

15. WE MAKE NO WARRANTY.

We provide the Service "as-is," "with all faults," and "as available." We do not guarantee the suitability, reliability, availability, accuracy or timeliness of information available from the Service, or that the Service will be uninterrupted, secure,
error-free or that data loss will not occur. You acknowledge that computer and telecommunications systems are not fault-free and occasional periods of downtime will occur. We give no express warranties, guarantees, or conditions. We disclaim all warranties
with regard to the Service, including any implied warranties (e.g., those of merchantability, fitness for a particular purpose, workmanlike effort, title and non-infringement). You may have additional consumer rights under your local laws that this contract
cannot change.

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3-Some technical issues take more than a few hours to resolve. Be patient. I'm pretty sure MS will make things right with everyone affected by this. Coming here and yelling, screaming, demanding isn't going to make the resolution
come any faster.