Where is my minecraft licence

Hi Josef! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft account.

Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

Your Minecraft account must have migrated to the original Microsoft account email address where it was first created.

In order to fix this, you will need to find the Microsoft account where your Minecraft was migrated and where your Minecraft game license was purchased.

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft java edition game.

From there, check if you have any Minecraft transactions. If you have found the transactions, use the same Microsoft account to log in to Minecraft Launcher.

If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

If you feel the need to contact Xbox Support to review your transaction history and owned game licenses on your account, according to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

[When you purchase content, you receive a licence to use that content. The licence has two parts: the
system licence and the local licence. The system licence applies to the gamertag that purchases the content, and the local licence applies to the console where you first downloaded the content.]

Because you bought a new console the two lisences no longer match, so you need to transfar them by:-

• Go to Settings and select Account.
• Go to Your Billing Options and select Licence Transfer.
• Follow the instructions to transfer the content licences.

Also note that there is a bug in the latest update which stops silver members from loading their old saves whilst connected to
Xbox Live. Once you have transferred your licences, disconnect your console from your Internet device (eg Router) and re-boot
Minecraft, you should then have full access to the game.

Hi, it may be worth a shot at a license transfer using your sons profile.

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support.xbox.com/.../download-content

-

After the licences have been transferred, you need to download the content again to update the local licences. This way the content can be used by other profiles on your console and when you’re not connected to Xbox LIVE.

Hi PWNDBYPWNR. If the above steps didn't work out, please go ahead and create a new thread. That way we make sure everyone gets the proper support.

i accidentally deleted mine is there a way to get it back? the license for split screen not the game