Where is my jigsaw puzzle collection?

Discus and support Where is my jigsaw puzzle collection? in XBoX on Windows to solve the problem; Yesterday, I used my points to buy a Microsoft Jigsaw collection, played and unlocked a new puzzle in the collection. Today, the collection is... Discussion in 'XBoX on Windows' started by ElaineJohnson7, Nov 4, 2022.

  1. Where is my jigsaw puzzle collection?


    Yesterday, I used my points to buy a Microsoft Jigsaw collection, played and unlocked a new puzzle in the collection. Today, the collection is unavailable in the list.

    :)
     
    ElaineJohnson7, Nov 4, 2022
    #1
  2. JosefLBohorquez Win User

    Where is my jigsaw puzzle collection?

    Thanks for confirming
    And sorry for the inconveniences, hope you don't face a similar situation in the future
  3. ElaineJohnson7 Win User

    Where is my jigsaw puzzle collection?

    Yes, so far, so good. Haven't tried to purchase another one, yet. At least I was only using my points and not $$.
  4. JosefLBohorquez Win User

    Where is my jigsaw puzzle collection?

    Hi, so... just to confirm, is everything working as expected now?
  5. ElaineJohnson7 Win User

    Where is my jigsaw puzzle collection?

    My last response was that the collection reappeared. I completed a puzzle in the collection last night, which unlocked a new puzzle within the collection. Tonight, I decided to begin a new puzzle in that same collection, but it has completely disappeared again!

    Annoyed!
  6. ElaineJohnson7 Win User

    Where is my jigsaw puzzle collection?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Elaine

    Exists the possibility that you purchased the game with a different account. Let's try to find the account used to purchase this game

    For this please go to your Microsoft account order history
    https://account.microsoft.com/billing/orders

    Once there, make sure to change the "3 months" filter and use instead "All available" next to "Ordered within"
    Then start looking each item purchased with your account and see if you're able to find the game with order status "completed"

    If you have more than one email please check the order history with each one

    Let me know how it goes
    Thanks for your prompt response, Josef. Frankly, I don't know what happened, but after I posted the question, I went back to the app, and the puzzle had reappeared! I'm presently trying to solve the second unlocked puzzle in the series. Such a relaxing thing.
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Where is my jigsaw puzzle collection?

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