Where is my jigsaw puzzle collection?

Thanks for confirming
And sorry for the inconveniences, hope you don't face a similar situation in the future

Yes, so far, so good. Haven't tried to purchase another one, yet. At least I was only using my points and not $$.

Hi, so... just to confirm, is everything working as expected now?

My last response was that the collection reappeared. I completed a puzzle in the collection last night, which unlocked a new puzzle within the collection. Tonight, I decided to begin a new puzzle in that same collection, but it has completely disappeared again!

Annoyed!

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Elaine

Exists the possibility that you purchased the game with a different account. Let's try to find the account used to purchase this game

For this please go to your Microsoft account order history
https://account.microsoft.com/billing/orders

Once there, make sure to change the "3 months" filter and use instead "All available" next to "Ordered within"
Then start looking each item purchased with your account and see if you're able to find the game with order status "completed"

If you have more than one email please check the order history with each one

Let me know how it goes

Thanks for your prompt response, Josef. Frankly, I don't know what happened, but after I posted the question, I went back to the app, and the puzzle had reappeared! I'm presently trying to solve the second unlocked puzzle in the series. Such a relaxing thing.