where is my game

Discus and support where is my game in XBoX Games and Apps to solve the problem; i bought the first 4 yakuza games i played the first one for a while but when i came back to play it again recently i got given this messege "When you... Discussion in 'XBoX Games and Apps' started by Michael Silver1, Jul 14, 2023.

  1. Michael Silver1
    Michael Silver1 Guest

    where is my game


    i bought the first 4 yakuza games i played the first one for a while but when i came back to play it again recently i got given this messege "When you got a refund on Yakuza 0 it was removed from your device." only i didnt refund it and i dont have any funds in my account anyway i still have the tax invoices proving i bought the game i cant download it now

    :)
     
    Michael Silver1, Jul 14, 2023
    #1
  2. FenixAmazon7 Win User

    Where is my game?

    Thanks for the response but the ready to install section isn't showing. I've rebooted, I've unplugged it, I've signed out and in and it still isn't there and to be honest, I don't remember ever seeing it. I've tried a few threads on the internet to try and
    fix it but nothing seems to be coming up.
  3. LegoNinja187 Win User

    Where is my game?

    I honestly don't know, I guess it depends on the size of the DLC and the developer and/or publisher and how much they wanna charge use for it.
  4. JakeHaan Win User

    Where is my game?

    Through the store it says product is installed with no other options.
  5. sandy the hippy Win User

    Where's my game?

    Yeah I agree. Although the game you mention also shows up in Steam. May I suggest the o.p. check other game stores such as stream, as you may have purchased it there?
  6. ArminatorX Win User

    Where is my game

    You can't email Microsoft directly, as they block "unsolicited" mails. Otherwise they would get flooded with spam mails, which would "drown" the legitimate mails.

    In your case, you should go to
    https://support.xbox.com/contact-us     and try to contact the official support via their contact system.

    Sign in with the Microsoft Account that you used to purchase the game, and click on the "Contact us" button. Then choose "Billing & Subscriptions" as the first option, and then "I don't recognize a billing..." as the second option.

    That should give you the option to either chat with a support agent via text chat, or you can request a callback, where a Microsoft Agent will call you back on your phone.
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where is my game

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