WHERE IS MY 15 THOUSAND POINTS

Hey there!

First off, please don't yell at us in all caps. We are more than willing to help out and point you in the right direction and being polite goes a long way.

Now, for issues with Xbox Live Rewards, you'll want to head over to the
Rewards Forums for further assistance. We do not have any information on the program itself so they'll be best able to help you out over there.

Thanks for understanding!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

You'll want to post in the support section of this forum in order for support to check into it for you.

Hello Blankiey,

From our FAQ:





When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending for your purchases this month. If you are asking about your purchases last month, also from the FAQ:

What content can I earn a % back on purchases for?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify towards your MyVIP Star Rank and % back on purchases, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes,
movies, TV shows, TV seasons, themes and avatar items. In-game consumables, Xbox Live Gold memberships, subscriptions like EA Access and Xbox Game Pass, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points
or Xbox Gift Cards, still do not qualify.

Since they were both consumables, they did not qualify for MyVIP. If you are asking about your Credits from your deposit in July, you already spent those on purchases of Call of Duty in game consumables and Minecraft skins.

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
where they will be listed as a refund with a negative amount.

Hello jmac4life,

We see that you have been rewarded for your purchases. Keep in mind that you cannot get Credits for both an offer and MyVIP, so your purchase last month of 7 Days to Die did not Reward Credits.

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
where they will be listed as a refund with a negative amount.

Got the same problem as you. Been member for 7 years+ and although i received 12500 points ages ago nothing further was ever credited despite always renewing via microsoft and purchasing digital copies of games/dlc etc

Awful