Where do I submit suggestions/complaints about the xbox store?

Discus and support Where do I submit suggestions/complaints about the xbox store? in XBoX Games and Apps to solve the problem; I purchased a game that would only work with xbox live, but I don't have xbox live. There were several problems with the page: It does not check my... Discussion in 'XBoX Games and Apps' started by Jim__, Jul 30, 2018.

  1. Jim__
    Jim__ Guest

    Where do I submit suggestions/complaints about the xbox store?


    I purchased a game that would only work with xbox live, but I don't have xbox live. There were several problems with the page:

    It does not check my account and warn me that I don't have xbox live. (Hello missed upsell opportunity!)

    It has an XBOX Live logo, but that should say "REQUIRED" next to it, I just assumed it meant "supported" like so many other games (i.e. campaign mode vs online play).

    It should say "System requirements: XBOX Live" again on the page somewhere, such as next to the Purchase button, called out in bold or something else.

    It does say "An active Xbox Live subscription is required to play" in the game description, but that is mixed into the wall-of-text, and easy to miss.

    There is no feedback mechanism on the page.

    These changes should be made especially because the process for getting a refund requires talking to support and takes a long time, and even then it is "one time only, as a courtesy". I read that self-service refunds are coming, that would only treat the
    symptom here.

    Support was easy enough to work with, but if this happens again, it doesn't sound like I could talk them into it.

    :)
     
    Jim__, Jul 30, 2018
    #1
  2. Is modding on any game a breach of xbox term and conditions, sensible and over 18 players please

    I know that xbox is doin all they can and i know we can sit here and bang on about them all day about how they ruin game, blah blah blah but surely there is more as gamers we can do apart from submit player review or file complaint. any ideas
    or suggestions are welcome
     
    sheepherderzUK, Jul 30, 2018
    #2
  3. PlanetAchira
    PlanetAchira Guest
    Suggestions?

    Hello! I would like to know where I can submit suggestions! I am managing my family's Xbox Live account and have discovered a few quirks that seem to be merely the result of something being overlooked.

    What's the best way to submit a query for suggestion or consideration?

    Thanks!
     
    PlanetAchira, Jul 30, 2018
    #3
  4. Geth
    Geth Guest

    Where do I submit suggestions/complaints about the xbox store?

    On covers (the back) and on the info page games have the Xbox Live required listed on purchase.

    If you're unsatisfied with the game you can attempt to get a refund via the retailer if physical copy or Xbox phone support for digital.
     
  5. Jim__
    Jim__ Guest
    Hey, thanks for replying Geth, maybe you missed a few of the details I put in my original post. I mentioned that I did notice (after the fact) that it says "An active Xbox Live subscription is required to play" on the page, but that phrase is mixed into
    a whole bunch of other text, and I'm suggesting ways it could be made more prominent to match the level of importance for that one bit of information. Customer support was nice and refunded this game for me, but I feel like that is treating the symptom rather
    than the problem. If they even just made the phrase "An active Xbox Live subscription is required to play" BOLD on the page, that would help.

    Too bad there isn't a direct feedback email or page, and that I have to come here to a general forum where no microsoft employee will likely read this.
     
    Jim__, Aug 6, 2018
    #5
  6. Spazpol
    Spazpol Guest
    What game was this in regards to?
     
    Spazpol, Aug 6, 2018
    #6
  7. Saeleth
    Saeleth Guest
    Digital sales stand as final, however if you would like to make a case as you don't have XBox Live then you should reach out to Customer Support directly, they would be able to assist you from there.
     
    Saeleth, Aug 6, 2018
    #7
  8. Jim__
    Jim__ Guest

    Where do I submit suggestions/complaints about the xbox store?

    Jim__, Aug 6, 2018
    #8
  9. Jim__
    Jim__ Guest
    Customer Support was helpful and did give me a refund, but they made sure to make it clear it was just this one time. Still just treating the symptom though.
     
    Jim__, Aug 6, 2018
    #9
  10. roham71986
    roham71986 Guest
    i fell all games scould offer a trial period online games are getti g pricer and bad practies Destiny 2 star wars. A 2 hr trial would be enogh for ise to say ya i want this or no i sont they do in the game preview thing
     
    roham71986, Nov 2, 2018
    #10
  11. Jim__ Win User

    Where do I submit suggestions/complaints about the xbox store?

    Hey, thanks for replying Geth, maybe you missed a few of the details I put in my original post. I mentioned that I did notice (after the fact) that it says "An active Xbox Live subscription is required to play" on the page, but that phrase is mixed into
    a whole bunch of other text, and I'm suggesting ways it could be made more prominent to match the level of importance for that one bit of information. Customer support was nice and refunded this game for me, but I feel like that is treating the symptom rather
    than the problem. If they even just made the phrase "An active Xbox Live subscription is required to play" BOLD on the page, that would help.

    Too bad there isn't a direct feedback email or page, and that I have to come here to a general forum where no microsoft employee will likely read this.
  12. Jim__ Win User

    Where do I submit suggestions/complaints about the xbox store?

    Digital sales stand as final, however if you would like to make a case as you don't have XBox Live then you should reach out to Customer Support directly, they would be able to assist you from there.
    Customer Support was helpful and did give me a refund, but they made sure to make it clear it was just this one time. Still just treating the symptom though.
  13. Saeleth Win User

    Where do I submit suggestions/complaints about the xbox store?

    Digital sales stand as final, however if you would like to make a case as you don't have XBox Live then you should reach out to Customer Support directly, they would be able to assist you from there.
  14. roham71986 Win User

    Where do I submit suggestions/complaints about the xbox store?

    i fell all games scould offer a trial period online games are getti g pricer and bad practies Destiny 2 star wars. A 2 hr trial would be enogh for ise to say ya i want this or no i sont they do in the game preview thing
  15. Jim__ Win User

    Where do I submit suggestions/complaints about the xbox store?

Thema:

Where do I submit suggestions/complaints about the xbox store?

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