Where did the money go?

ChangGill · Oct 14, 2020

I noticed a purchase was made on my microsoft account for Xbox credits. Then, 2 days later, I received a spending report indicating that some vbucks were purchased with the credits on my kid's xbox
account.

The whole thing puzzled me because...

First, I didn't make that purchase. My kid can't make any purchase from xbox directly without my permission. My kiddo did not(and still doesn't) have my account login information to access my microsoft
account on my computer which was how and where the purchase was made.

Second, even the Xbox spending report stated that a purchase for 2800 vbucks was made with that credit on my kid's xbox account, but there were
NO vbucks actually added to the account.

So in the end where did the money go?

I reached out to the support team and explained the whole thing with a request for a refund. And the response I received is as follows.

"We have received your response regarding your refund decision for orders placed on
Oct. 8, 2020

The decision on your request still stands. We are not able to disclose further information regarding this refund decision."

No investigation was done, no explanation was given and
no help was offered. No money could be refund and no vbucks eiteher, I feel like I've been
virtually robbed!!

Could someone please explain to me what the heck is going on here?

:)

XBF Brad A

Hi Baffled,

Thanks for replying about the issue with the add on missing. We recommend logging on the
account website for each profile and check the

order history. Then you will see which one owns it. Then on the console, go to my games and apps>highlight sim4>hit the start or menu button>go to manage game>ready to install>the add on should be there. Also keep in mind there is a service alert right
now also. You can check the status
here. If still having issues you can contact support.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

ScottTHEscammeR

Is it possible you downloaded it on an account that's not set as a main on that console? How many profiles do you have?

Aventhyz

Use the app on your smartphone, if you can, and see if it's the same, if it's the same so maybe you will have to customize your avatar again

Baffledbygadgets21

Thanks Brad. I'll try again in the morning in case it is a server issue thingy! My brain is scrambled enough tonight! 😁🙃

LGE Origin

never mind, i just went back on the next day and it was there

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