Where did Jack go?

Discus and support Where did Jack go? in XBoX Games and Apps to solve the problem; I purchased "You Don't Know Jack" from the marketplace, a long time ago. I've played it many many times with friends, but last time we went to "my... Discussion in 'XBoX Games and Apps' started by Prof Sparrow, Aug 18, 2015.

  1. Prof Sparrow
    Prof Sparrow Guest

    Where did Jack go?


    I purchased "You Don't Know Jack" from the marketplace, a long time ago. I've played it many many times with friends, but last time we went to "my games" it was missing. It's no longer in the marketplace. I paid full price for a game that was taken from
    me, do I get a refund? Is there a way I can get my game back? What happened?

    :)
     
    Prof Sparrow, Aug 18, 2015
    #1
  2. Mr Boozyhead
    Mr Boozyhead Guest
    Official Headset Adaptor

    The actual headset mate , where does the pink and green jacks go and what plugs into the jack that comes with the adaptor?
     
    Mr Boozyhead, Aug 18, 2015
    #2
  3. Noirei
    Noirei Guest
    Ask Dameon Clarke (Borderlands 2, DBZ) a question.

    Oo i got one, Did he enjoy being Handsome Jack? an if not did he enjoy killing himself? XD
     
    Noirei, Aug 18, 2015
    #3
  4. Smwutches
    Smwutches Guest

    Where did Jack go?

    Games are delisted for various reasons. Licensing issues, poor sales, etc. You do not get a refund when they are removed. You should be able to redownload the game from your download history -

    support.xbox.com/.../redownload-content
     
    Smwutches, Aug 18, 2015
    #4
  5. Smwutches Win User

    Where did Jack go?

    Games are delisted for various reasons. Licensing issues, poor sales, etc. You do not get a refund when they are removed. You should be able to redownload the game from your download history -

    support.xbox.com/.../redownload-content
  6. XBF Brad A Win User

    Where did it go?

    Hi Baffled,

    Thanks for replying about the issue with the add on missing. We recommend logging on the
    account website for each profile and check the

    order history    . Then you will see which one owns it. Then on the console, go to my games and apps>highlight sim4>hit the start or menu button>go to manage game>ready to install>the add on should be there. Also keep in mind there is a service alert right
    now also. You can check the status
    here    . If still having issues you can contact support.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  7. ScottTHEscammeR Win User

    Where did it go?

    Is it possible you downloaded it on an account that's not set as a main on that console? How many profiles do you have?
  8. Aventhyz Win User

    Where did it go?

    Use the app on your smartphone, if you can, and see if it's the same, if it's the same so maybe you will have to customize your avatar again
  9. Baffledbygadgets21 Win User

    Where did it go?

    Thanks Brad. I'll try again in the morning in case it is a server issue thingy! My brain is scrambled enough tonight! šŸ˜šŸ™ƒ
Thema:

Where did Jack go?

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