Where can I have my Elite Controller Fixed?

Hello, Liam V. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

According to the following article, it seems that Microsoft no longer supports the Elite Series 1 controller.

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

However, if you live in the US, you can check if an authorized Best Buy center is near to you, or you can try starting a service order request by following the steps in the article above.

Best Buy Service Center article:

https://support.microsoft.com/surfa...n-the-us-9c30c2ba-a8d3-4657-b9df-9c00239751a2

I hope you find this answer helpful to your inquiry.

Thanks for taking the time to read me,

Arturo.

I totally understand and it is unfortunate that the warranty coverage has already expired. Nothing to worry, you have mentioned that you were able to temporarily fix your controller by blowing air where the bumper is.

To permanently fix the issue, I would highly recommend you have your controller fixed to your nearest electronic store as they have the right tools to check and fix the controller's left bumper.

I have similar experience before with my Xbox series controller buttons and I have it successfully fixed on one of my local electronics shops.

You can also try to fix it on your end by following the detailed instructions here on this link: (But we do not recommend a self-fix as this can possibly damage the device more.)

https://www.ifixit.com/Guide/Xbox+One+Elite+Wir...

https://www.youtube.com/watch?v=UKjJE7QLYMw

I don't know where is the "elite" on a controller with so many flaws. My elite controller rubber grips become loose and are opened. I am a casual gamer and take excellent care of my stuff. It looks more like its a manufacturing flaw. We will know for sure
if their engineering team fixed this when they launch the new Xbox One S which comes with a controller that features rubber grips same as the elite.

As far as I know any if the issues on the original elite controllers have been fixed on the elite 2.

It's worth buying in my opinion!

You can visit xbox support for more information on repairs.
https://support.xbox.com/

The warranty period of the device can be checked on the following website
https://account.microsoft.com/devices/

If you need to exchange equipment you can do so on the following website
https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

In the meantime, you can contact Microsoft Customer Service at
https://support.microsoft.com/contactus