Where can I claim my origins edition digital goodies?

Were you able to make it work? Once the code is entered it should appear in your hero gallery, and not in a loot box.

what is the message you receive when you try to redeem the code?

Hey there!

Go ahead and check out Blizzard's Overwatch: Origins Edition Digital Goodies for all the details regarding pre-order
goodies. As stated in the post, pre-order content will start arriving on May 24th. Here's the full post that's relevant to you! Be sure to link your Xbox Live account to your Battle ID.

Q. What if I digitally pre-purchase Origins Edition from the PlayStation Store or Xbox Games Store?

A. Players who digitally pre-purchase Origins Edition from the PlayStation Store or Xbox Games Store will be eligible to receive their in-game goodies starting on May 24.

In order to claim the Origins Editions digital bonuses, though, players will need to first link their Battle.net account with their PlayStation Network account or their Xbox
Live account. Once linked, a notification will appear upon launching Overwatch allowing players to unlock all bonuses on their designed Battle.net account.

Hey, Camillo2BR! Any issues with Overwatch items will need to go through Blizzard. All items will be available in the disc to redeem on your battle.net account, or will be activated once the game launches and your account is hooked up to your battle.net
account. Here's what the FAQ on those items says:

Q. I pre-purchased/preordered Origins Edition, but not through the Battle.net Shop. When will I receive my digital bonuses?

A. Players who pre-purchase or preorder a physical copy Origins Edition will receive their in-game goodies when they pick up their copy of the game starting on May 24.

For PC, the game code included in the physical box will also unlock all digital bonuses when redeemed through Battle.net Account Management.

For console, there will be an additional code included in the physical box that can be redeemed through Battle.net Account Management. This code will unlock all digital bonuses.

Q. What if I digitally pre-purchase Origins Edition from the PlayStation Store or Xbox Games Store?

A. Players who digitally pre-purchase Origins Edition from the PlayStation Store or Xbox Games Store will be eligible to receive their in-game goodies starting on May 24.

In order to claim the Origins Editions digital bonuses, though, players will need to first
link their Battle.net account with their PlayStation Network account or their Xbox Live account. Once linked, a notification will appear upon launching Overwatch allowing players to unlock all
bonuses on their designed Battle.net account.

For more information, you will want to check out the link above.

If you are having any other support issues, please be sure to
contact us via phone or chat for billing related issues, or post up a new detailed thread so that our community can help you out. Thanks for understanding!

Your best bet is to return to Best Buy with your receipt and explain the issue, you should be given a new copy .