Where Are the 2,000 coins I bought from the $24.99 upgrade to Angry Birds Friends?

fUNNY thing is, I just deleted, uninstalled the game from my computer, did multiple shutdowns/restart, and when I went to play the game, all the puchases I made went through and the coins I bought went directly into my game account and I was able to buy the upgrades with the coins that I bought--some, 3,000 worth--and they went directly to my angry birds friends "account" so I could buy what I needed.

I don't know why it didn't work this way before. So I will be appealing/asking for a refund on the initial $24.99 plus tax that I spent.

?? Why does it not work the first time this way??

I don't know.

Hello Matty1961,

It's good to know that you already received the coins you purchased. I'm not sure which troubleshooting did resolve the issue since you mentioned some. Nevertheless, I'm glad that you got what you paid for.

Please do not hesitate to ask the community anytime just in case you have any questions in the future.

Look at that laundry list of things you gave me to do!

Really??

It's just not worth another hour of my time. I'll just write it off as a donation and try again after a clean install, and when I did that, everything worked fine.

I already did that. Don't you think I would have tried that? Yes, the purchase is verified. It's simple. I just want what I paid for. Is that so much to ask? Should it be that hard and require this and that to get what is paid for??

Really. How about a solution. Put the 2,000 coins into my Angry Birds account. One cannot win this game without upgrades.

Hello Matty1961,

Thank you for posting in the Micrsoft Coommunity.

I can see that you're experiencing issues with your Angry Birds Friends purchase. As a Microsoft customer support agent, I can assist you with this issue. However, please note that Microsoft is not responsible for the in-app purchases made in third-party apps like Angry Birds Friends.



That being said, I suggest you try the following steps to resolve the issue:



1. Check your purchase history to confirm that the purchase was successful.

Check your Xbox purchase history | Xbox Support

Find your games and add-ons | Xbox Support

2. Contact the Angry Birds Friends support team to report the issue and request a refund or the missing coins.

3. If the issue persists, you can contact Microsoft support for further assistance.



We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.